John Perry Manalo

With this letter, I would like to express my strong interest in your organization's Transit Operator position. With my strong background in the transportation industry, excellent customer service skills, and commitment to safety and reliability, I am confident in my ability to contribute effectively to your team.

In my previous role as a Transit Operator in the Toronto Transit Commission (TTC), I gained extensive experience operating buses and public transit vehicles. My primary responsibilities included ensuring timely and safe transportation for passengers, managing route schedules, and maintaining a high standard of vehicle cleanliness and functionality. I have consistently demonstrated a strong commitment to safety by adhering to all traffic laws, conducting pre-trip inspections, fare collections, and addressing any vehicle issues promptly.

Currently, I am also working as an Uber driver and I am enthusiastic about the opportunity to leverage my strong driving skills, dedication to customer service, and familiarity with local routes to provide an excellent transportation experience for your passengers.

My dedication to customer service is reflected in my ability to handle diverse passenger needs with patience and professionalism, creating a positive and welcoming environment. My background as well as with other previously established companies such as CIBC involves providing customer service, resolving issues, and completing SLA’s required following rules and compliances according to policy.

I am particularly impressed by your Company’s reputation for innovation and dedication to providing exceptional transit services. I am excited about the opportunity to contribute to your team and support your mission of delivering reliable and high-quality transportation solutions.

Enclosed is my resume, which provides further details about my professional skills and career background. I am eager to discuss how my qualifications align with the needs of your team in more detail. Thank you for considering my application. I look forward to the possibility of contributing to the success of your organization

Thank you and God bless.

Sincerely,

John Perry Manalo

Transit Operator March 2023 – October 2023

Toronto Transit Commission (TTC)

Toronto, Ontario CA

• Responsible for the safe and efficient operation of Bus public transit vehicles
• Providing information to customers concerning fares, service routes, schedules, short-turns, delays, diversions, emergencies, transit policies/regulations, etc.
• Making announcements to customers including the calling out of connecting route locations
• Demonstrating proper and courteous behavior towards customers
• Assisting customers with mobility needs following prescribed procedures for specially equipped vehicles and door-to-door pick-up/drop-off and on-board securement of passengers
• Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed (within the area of responsibility)

Uber Driver August 2020 - Present

Toronto, Ontario CA

• Safely and efficiently transport passengers to their destinations according to the Uber app’s directions
• Use GPS and navigation tools provided by the Uber app to reach destinations in the most efficient route
• Offer a pleasant and professional experience to passengers, including courteous communication and assistance with luggage if necessary
• Process payments through the Uber app and ensure accurate fare calculations.
• Conduct regular vehicle inspections and maintenance to ensure it is in good working condition

Mortgage Processing Officer February 2020 – February 2023

CIBC-Manpower

Mississauga, Ontario CA

• Effectively review applications to ensure completeness and accuracy of information on the application, to match in the system (COINS and LCMS)
• Meet Service Level Agreements by effectively carrying out processing guidelines and procedures.
• Identify and recommend process improvement opportunities to improve client satisfaction.
• Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure the transfer of knowledge and consistency in the process.
• Assist in providing inter-department requests to ensure that processing applications are being performed accordingly.
• Resolved issues with complex files that have been re-submitted due to errors made.
• Prioritized and allocated rush files for immediate processing.

Accounting Clerk February 2018 – August 2019

Goway Travel Inc.

Toronto, Ontario CA

• Created and updated the vendor’s account in Sage.
• Processed 200+ Agents’ commissions every week and do weekly check run using SAGE.
• Prepared monthly spreadsheet and pay customer’s travel insurance.
• Answered all the Agent’s / Client’s phone and email queries about the status of their commissions.

Deposit Processing Operator October 2016 – February 2018

(INTRIA) Manpower Employment Services

Toronto, Ontario CA

• Ensuring the processed deposits with the correct profile.
• Processed 180 - 220 deposits every day.
• Processed deposits with 100% accuracy and counting money diligently to make sure the amount deposited is correct.

North American College, Toronto June 2014

Diploma in Computerized Accounting

Toronto, Ontario Canada

Far Eastern University, Philippines June 2003- April 2008

Bachelor of Science in Accountancy

Manila, Philippines