Brand Ambassador
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Attained over 31 ½ years of customer service in combine experience of retail, banking and commercial sector.
I am passionate in serving my customers and always making their day with service satisfaction.
My special is being able to relate to all types of people.
· Proven successful skills in managing and multi tasks
· Strong leadership skills, able to direct and make decisions
· Able to work independently and as a cooperative team member
· Work well in highly pressured, fast paced environments
· Desire to achieve, accomplish and exceed objectives and goals
· Strong organizational skills with attention to detail
· Skilled in providing a safe, supportive, and healthy environment
· Military disciplined with capability of following instructions
· Dependable, can be counted on to get the job done with integrity of accomplishing it well
Renovations - Toronto, ON
July 2021 to April 2023
Home Renovations, construction work, flooring, mixing materials / concrete brought cement or concrete sacks for mixing, assisting with getting tools, using power tools, loading and unloading materials, using wheelbarrow, assemble scaffold, insulation, sanding, plastering, vacuuming, sweeping, moping, assisted with bricks or concrete blocks, did after clean-up and putting away of tools or loading tools, excess materials or garbage for waste dump site in van. Assisted in helping company owner with the work and followed his precise directions; being the right-hand worker, when he needed the assistance and worked independently also, with set duties that where instructed.
Live-in Caregiver
Toronto, ON
July 2016 to April 2023
Cooking, cleaning, shopping, doing errands for my elderly aunt whom was sick with graves disease. Took her for walks or appointments wheel chairing her. Took care of her till she passed away in October 2016. After that took care of my senior mother whom has an enlarged heart, with similar duties.
BMO Service Representative and Purchaser
Bank of Montreal - Toronto, ON
March 2004 to September 2016
Purchased stationery, documents, toners, etc. for 26 departments in the office building. Received and delivered ordered goods. Did Iron Mountain shipping of boxes and order requisitions. Did Iron Mountain Shred Bins. Troubleshooted issues and fixed issues of copiers and fax machines on department requests. Did service requests. Did filing of customer files. Participated in team meetings. Health and Safety Representative, Representative on fire drill and evacuation team.
Toronto, ON
November 1989 – December 1999
Worked at Skydome ( now named Roger Centre). Assisted in monitoring work of up to 34 employees and trained employees on work duties. Did quality inspections of the cleaning work done. Did pushbroom, moping and waxing of the 3 floor levels. Picked up garbage from the vendors after events. Swept seat aisles of garbage after events. Used a power blower to move garbage down the aisle to a designated row, where others swept up. Used long hose pressure washer to wash seats and aisles. Moped 34 washroom stalls. Assisted supervisor in undercover capture of a few employees that where stealing beer from the taps.
Manager, Co-Manager, Assistant Manager, Salesperson, Stock-Room Employee
Bata Shoe Retail – Toronto, ON
June 1985 – March 2004
Prepared bank deposits, done shift inventory audits, experienced in customer relations, administered and facilitated cashier duties. Worked in a high volume customer environment, strong record of providing reasonable and professional customer service. Handled inquiries, dealt with complaints and solved problems. Ability to overcome cultural and language barriers.
High school diploma or GED
Toronto, ON
September 1982 to June 1985
C.F.A – Toronto, ON 1989
· Had 7 years of discipline and leadership training.
· Received silver award for Canadian Physical Exam
Kingston, ON 1982
Leadership Training, Deputy to Chief of Police and Photography
RCAC – RCAF Trenton Air Base Kinston, ON 1981
CSB – CFA Toronto, ON 1985 Leadership Training and Lieutenant
Royal Canadian Air Cadets – Moss Park Armoury Toronto, ON 1979 -1985 Militiary Leadership and Discipline Training
· Store Training Administrative Management Program
· Exelco Management Course
· Friedman Training Course
· Coast Sales Training
· Excel Sales Training
· Tana Course
· BMO Money Laundering
· BMO Fish Philosophy
· BMO - BRAVO
· Mary Kay Cosmetics – Go Give Award and King of Sales
· Bata Shoe Retail News Letter Instep – Best Staff Representative and Customer Service.
· GBC Drama Award – Best Actor 3 years consecutive.
High school diploma or GED
Toronto, ON
September 1982 to June 1985
