Jordan M

A relationship centered professional with 15 + years in client-facing roles and 95% customer satisfaction rate, now bringing recent technical training and two first place academic awards to the role of Junior UX Designer. Demonstrates a strong, detailed oriented and resourceful approach to time management, innovation and collaboration delivering quality results within project deadlines. An effective communicator, forward-thinking leader, who proactively tackles challenges and fosters team partnership to build a collaborative and inclusive workplace.

Adaptable, curious, passionate lifelong learner who quickly earns increased responsibility and promotion opportunities.

Office and Facilities Administrator at Datatech Business Centre (2021-01 – 2023-12)

• Provided comprehensive front-line support, including managing high-volume communication for multiple companies, front-desk reception, data entry, and office organization.
• Managed petty cash reconciled monthly credit card logs, processed vendor invoices in QuickBooks, and maintained accurate documentation and incoming mail.
• Served as the onsite contact for three commercial properties, delivering building management services and supporting the General Manager with operational tasks.

Office Manager at Elevate Exterior Washing (2020-01 – 2021-12)

• Directed daily office operations, managed team schedules, and coordinated incoming estimates to ensure efficient workflow and timely service delivery.
• Managed client scheduling and dispatch through Jobber while serving as the primary point of contact for high-volume customer inquiries and issue resolution.
• Oversaw accounts receivable and implemented proactive follow-up processes that reduced delinquency and improved customer satisfaction.
• Processed accurate weekly payroll for staff using Microsoft Excel and maintained organized administrative and financial records.

Pre-Apprentice at Canem Systems Ltd (2019-01 – 2020-12)

• Installed electrical systems as per blueprints, ensuring 100% compliance with safety codes and project specifications.
• Repaired complex equipment and reduced downtime through proactive maintenance.
• Collaborated with cross-functional teams and clients to deliver projects on time and within quality standards.
• Maintained a safe work environment by strictly enforcing site safety protocols and cleanliness.
• Optimized operational efficiency through inventory management, logistics support, and machinery maintenance.

Front Desk/Group/Meeting Room Reservations Agent & Accounts Receivable at Accent Inns Hotel (2014-01 – 2019-12)

• Managed individual and group reservations, guest check-ins/check-outs and resolved concerns to ensure exceptional customer satisfaction.
• Handled email correspondence, assisted with special management projects, and managed administrative tasks using Outlook, Word, Excel, and PowerPoint.
• Collected payments, processed cheques and credit cards, and sorted purchase orders.
• Trained new employees on RoomMaster and hotel procedures, supported team members to foster a positive work environment.
• Ensured smooth operations by maintaining professional composure under pressure.

Diploma in Web and Mobile Development – Vancouver Island University (2023-01 – 2026-12)

Education in Funeral Services – Humber College (2008-01 – 2010-12)