Jordan Shelvock

Technical Senior Agile Coach & Engineering Flow Strategist with over 13 years of enterprise experience spanning software engineering (6 yrs) and Agile transformation leadership (7+ yrs at JPMorgan Chase & Co.). Expert in combining hands-on technical fluency with data-driven flow optimization (Tableau, Kanban, cycle-time tracking) to eliminate delivery bottlenecks and scale team predictability. Proven track record coaching 10+ cross-functional teams, leading enterprise PI Planning, and facilitating high-visibility events with 100+ business stakeholders.

Canadian

Citizen actively relocating to Canada (self-funded) with immediate work authorization.

Scrum Master / Agile Coach at JPMorgan Chase & Co. (2019-01 – Present)

• Data-Driven Flow Optimization: Designed and deployed custom Tableau flow metrics dashboards—tracking Cycle Time, WIP, Churn, WBS breakdown, and Say/Do Ratios—to anchor team retrospectives in objective data and drive continuous, measurable release predictability.
• Large-Scale Enterprise Facilitation: Facilitated cross-functional, multi-team ceremonies and high-visibility Sprint Reviews featuring 100+ internal business stakeholders, significantly improving product transparency, feedback loops, and strategic alignment.
• Scaled Agile & PI Planning: Spearheaded participation in Program Increment (PI) Planning and cross-team dependency mapping, ensuring seamless delivery alignment across distributed enterprise release streams within SAFe and Scaled Professional Scrum frameworks.
• Multi-Team Coaching & Maturity: Scaled Agile and Kanban practices across 10+ engineering teams throughout tenure (coaching up to 3 teams concurrently), guiding cross-functional groups from foundational practices to high-performing self-organization.
• Technical & Business Translation: Leveraged 6 years of hands-on software engineering experience to bridge technical delivery teams and executive stakeholders, refining backlog quality, user story precision, and technical debt prioritization.

Software Engineer at JPMorgan Chase & Co. (2018-02 – 2019-01)

• Built and maintained core Java REST APIs and backend microservices supporting high-throughput internal merchant funding tracking tools.
• Partnered closely with product management and technical leads to translate complex financial business logic into scalable software architectures.
• Active contributor in Agile engineering sprints, participating in peer code reviews, architecture discussions, and CI/CD deployment pipelines.

Software Developer at Cognition (formerly Mutual Concept Computer Group) (2013-04 – 2018-02)

• Build Automation & CI/CD Leadership: Owned end-to-end CI/CD build automation, serving as technical lead for release management, automated build pipelines, and environment deployment reliability.
• Database & Systems Engineering: Designed and optimized relational database schemas, complex SQL procedures, and data access layers for robust transactional enterprise reporting.
• Operational Troubleshooting: Performed root-cause analysis, system performance tuning, and rapid production defect resolution across core enterprise platforms.

Bachelor of Science in Computer Science – Western University (2009 – 2013)