cosmetics manager at Belk Incorporated (2021-11 – Present)
at belk i am the cosmetics manager I manage both Clinique and Estée Lauder counters and all of the perfume counters also
- Managed beauty department staff and prepared employee schedules.
- Hired and trained new staff members.
- Handled customer service issues and addressed any complaints.
- Reviewed and selected beauty products stocked in beauty department.
- Developed effective marketing strategies to attract more customers.
- Prepared monthly revenue and budget reports.
- Addressed customer inquiries.
- Designed beauty presentations and demonstrations to attract new customers.
- Attended training seminars to learn new beauty techniques.
- Ensured that all health safety and cleanliness standards were followed.
- Routinely checked inventory of beauty supplies and placed product orders.
- Set monthly goals and held regular staff members meetings.
- Interacted with customers on a regular basis to ensure customer satisfaction.
- Performed and arranged cosmetic demonstrations.
- My duties as a make up artist were to perform make up artistry, Also it involved always keeping up with new trends and allresponsibilities
Store Manager at Sephora (2017-01 – 2021-10)
- Managed overall store operations, including sales, customer service, pog, and inventory control
- Led a team of sales associates, fostering an environment of continuous improvement and professional growth
- Executed corporate merchandising directives with precision, contributing to the store's reputation for excellence
- Developed and optimized staffing schedules to align with budgetary constraints while maximizing operational efficiency
- Oversaw operations for multiple store locations, leading a diverse team to achieve top performance in sales and customer satisfaction
- Implemented strategic initiatives to enhance employee development and retention across the region
- Directed large-scale product launches and inventory management, ensuring compliance with corporate standards and market trends
- Cultivated a culture of excellence that consistently exceeded corporate
- Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals 92% of the time over a 2-year-period
- Created 33 associates schedules, managed requests for time off, and delegated responsibilities to staff, such as working the register, designing displays, and assisting customers
- Evaluated associates every 11 weeks and provided tailored mentorship and training to ensure collaboration of the sales team for exceptional customer service
- Screened candidates, performed interviews, and hired and trained new associates
