Jordyn Klug

Experienced administration with a Health Care Aide background and progressive experience in health-care administration, payroll scheduling and site coordination. Skilled in resident and family communication, staffing, onboarding, move-ins and move-outs, housekeeping leadership, suite readiness, documentation, workplace safety and cross-department coordination.

Site Coordinator - Royal Oak Village - Red Deer, AB

(2024-01)

• Conduct move-in and move-out condition inspections, coordinate required documentation and communicate expectations with residents and families.
• Lead the housekeeping team, including scheduling, training, task coordination, audits, performance follow-up and day-to-day operational support.
• Promote WHMIS and OH&S. practices within housekeeping operations, including appropriate PPE use, safe chemical handling and storage.
• Identify and follow-up on housekeeping and environmental safety concerns and reinforce infection-prevention and sanitation expectations.
• Coordinate with Maintenance and housekeeping to refresh and prepare suites for upcoming resident move-ins, including deep cleaning, repairs and updates.
• Support pre-admission and move-in processes, including consent, financial paperwork, optional service arrangements and resident information.
• Coordinate resident and family communications regarding accounts, billing, housekeeping, laundry, parking, suite changes and move-out requirements.
• Assist with recruitment, onboarding, staff coverage and operational planning while working closely with nursing, recreation, dining, maintenance and leadership.
• Maintain administrative records and systems, assist with invoicing and payment processes, and support accurate resident information in Yard.
• Provide coverage and operational support during leadership absences and respond to resident, family and staff concerns to help ensure timely resolution.

Payroll Scheduler - Royal Oak Village - Red Deer, AB

(2023-01 - 2024-01)

• Coordinated staffing schedules and assisted with finding coverage for vacant shifts to maintain appropriate floor coverage.
• Reviewed vacation requests and assisted with approving or denying requests based on staffing requirements and operational needs.
• Processed new hire paperwork and onboarding by checking references, confirming required Criminal Record Checks and assisting new employees through onboarding steps.
• Communicated schedule changes, shift availability and staffing needs to employees and leadership.
• Assisted with payroll and scheduling administration and maintained accurate staffing information.

Health Care Aide Admin - Royal Oak Village - Red Deer, AB

(2023-01 - 2023-10)

• Provided administrative support to the care team and assisted with resident health-care documentation.
• Processed doctors' orders and uploaded documentation into Yard to help maintain accurate resident records.
• Updated resident dietary information in care binders and ensured changes were communicated and documented appropriately.
• Maintained and organized resident records, forms and care-related documentation.
• Completed general administrative duties and supported nursing and care staff with day-to-day documentation and coordination.

Health Care Aide - Villa Marie - Red Deer, AB

(2020-01 - 2023-01)

• Provided compassionate personal care and assistance with activities of daily living, including bathing, dressing, grooming, toileting and meals.
• Assisted residents with mobility, positioning, transfers and safe use of mobility equipment.
• Observed and documented changes in residents' condition and communicated concerns to the appropriate nursing team.
• Followed resident care plans, infection-prevention procedures, PPE requirements and established workplace safety practices.
• Maintained sanitation and resident-safety practices while promoting dignity, independence and comfort.
• Communicated respectfully with residents, families and interdisciplinary team members.

Health Care Aide - The Hamlets - Red Deer, AB

(2019-01 - 2020-01)

• Provided personal care and assistance with daily living activities, hygiene, grooming, dressing and bathing.
• Assisted residents with mobility, lifting, bed transfers, turning, feeding and range-of-motion activities.
• Provided basic supportive care, completed light household duties and communicated with residents and family members.

Cleaning & Office Assistant - Pro Mobile - Red Deer, AB

(2016-01 - 2017-01)

• Cleaned heavy constructed modular homes in preparation for possession.
• Prepared floor plan packages and marketing materials and supported filing, mail distribution and office supply inventory.

Certificate - Health Care Aides - Health Care Aides Certificate - Academy of Learning (2019-01 - 2019-12)

GED - General Education Development - Academy Express (2019-01 - 2019-12)