Sr. Program Manager | Technology Delivery
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Senior Project and Program Leader with 20+ years of experience delivering enterprise technology transformation across Financial Services, Insurance, and Retail. Technical foundation with a Bachelor’s in Computer Science (Ingeniería de Sistemas) combined with extensive program governance, roadmap planning, and stakeholder alignment. Highly experienced in multi-million-dollar implementations of Pricing Optimization & Forecasting solutions, Customer Experience platforms, CRM systems, Fraud Management solutions, and cloud migration programs (Azure & AWS). Skilled in shaping strategies, structuring deals, negotiating agreements, and ensuring programs deliver measurable outcomes and long-term value. PMP and PMI-ACP Certified. Bilingual in English and Spanish.
Senior Engagement Manager | March 2022 - March 2025 | SAS Institute (Canada) Inc.
Partnered with Tier-1 financial services clients to shape and govern multi-million-dollar transformation initiatives. Served as executive engagement lead and trusted advisor on strategy, roadmaps, and deal structuring, while partnering with PMOs to align delivery with business outcomes.
Engagement Manager | March 2017 - February 2022 | SAS Institute (Canada) Inc.
Led client engagement, solution strategy, and account growth for Tier-1 insurers, combining deal negotiation, roadmap definition, and delivery oversight in partnership with PMOs.
Program Manager | April 2013 - February 2017 | SAS Institute (Canada) Inc.
Directed enterprise-scale programs and delivery governance, including Pricing Optimization & Forecasting implementations, analytics modernization, and decisioning solutions across retail and financial services clients.
Project Manager | April 2010 - March 2013 | SAS Institute (Canada) Inc.
Delivered BI and analytics solutions for financial services and retail clients, building project teams and tracking delivery milestones.
Project Manager, Information Technology | April 2003 - March 2010 | Holt Renfrew
Served as Project Manager for enterprise-wide IT initiatives, leading project teams of ~15 cross-functional staff through planning, execution, and successful delivery. Accountable for budgets, vendor coordination, and stakeholder management.
