Josee Rugge

Detail-oriented Optometric Assistant with 7+ years of experience in clinical support, optical dispensing, and patient relations. Skilled in pre-testing, frame and lens consultation, and practice administration. Committed to delivering exceptional patient experiences and driving optical sales.

Optometric Assistant - Madison Eyes Doctors of Optometry - Burnaby, BC

(2021-11)

• Dispense glasses and contact lenses, advising patients on frames, lens brands, and progressive vs. single-vision options
• Drive optical sales by confidently presenting premium frame and lens combinations to patients
• Manage front-desk operations including patient check-in, emergency referrals, and follow-up on specialist reports

Optometric Assistant/Receptionist - View Optometry - North Vancouver, BC

(2017-08 - 2020-07)

• Performed pre-testing using auto refractor, OCT, and tonometer to support optometrist examinations
• Administered visual therapy program for pediatric patients and dispensed prescription eyewear and contact lenses
• Managed clinic social media (Instagram, Facebook), website updates, and Google Business profile to maintain accurate information

Sales Associate/Cashier - Bed Bath & Beyond

(2016-11 - 2017-08)

• Delivered strong customer service and cash/credit transaction processing in a high-volume retail environment

Hostess - Milestones

(2015-05 - 2016-05)

• Coordinated guest seating and managed front-of-house flow in a fast-paced restaurant setting

Volunteer Swim Instructor - Hollyburn Country Club - West Vancouver, BC

(2012-09 - 2014-06)

• Designed and delivered swim lessons for youth, providing constructive feedback and maintaining a safe, engaging environment

Education Assistant (AEC / DEP or Skilled Trade Certificate) - Langara College (2019-09 - 2020-07)