Josephine Chibuko

Results-driven customer service representative with a proven track record of delivering exceptional service and building strong customer relationships. Committed to exceeding customer expectations and contributing to organizational success. Skilled in effective communication, problem-solving, and ensuring customer satisfaction. Seeking a challenging role to utilize my customer service expertise and contribute to the growth of a reputable company.

• Proficient in CRM software

Customer Service Representative | Ecobank Nigeria Limited 2008-2021

• Take ownership of client complaints/issues, initiate action, follow up with respective units, resolve the problem within the stipulated timeframe, and keep the clients informed during the process.
• Assisted customers with their banking needs, including account opening, transactions, and inquiries on banking products and services.
• Attended and manage customers in an orderly manner in the branch lobby for better customer experience and quick service.
• Assisted customers with self-service banking.
• Achieved the sales targets as assigned by the supervisor/ Branch Manage
• Achieved a 31% increase in customer engagement through proactive follow-up, improving overall customer satisfaction.
• Trained and mentored new customer service support employees, enhancing their product knowledge and customer service skills.

• Maintain and manage existing accounts.
• Capture new accounts.
• Maintained and update customer data periodically. 
• Maintained accurate records of customer inquiries and complaints using CRM software.
• Achieved high customer satisfaction ratings of 80%-85% through effective problem-solving and attentive listening.

EDUCATION

Global Business Management Program - Sault College Brampton Campus | Brampton, ON | Expected Graduation: 2024

Diploma in Accounting- Federal Polytechnic Idah | Idah, Nigeria | Graduation: 2005

Diploma in Accounting -Kaduna State Polytechnic Zaria | Zaria, Nigeria | Graduation: 2002

CERTIFICATIONS & ADDITIONAL INFORMATION

• Customer Service and Selling Skills Program | Ecobank Nigeria Limited
• Volunteer – Reference Letter | Skye Bay Clinic Port Harcourt, Nigeria
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)