Team Assistant - Ministry of Children and Family Development - Prince George, BC
(2025-02)
- Acting as a key administrative support for Social Workers, including assisting with the preparation and handling of court documents.
- Serving as the first point of contact at the front desk; carrying out reception duties and responding to public and internal inquiries professionally and efficiently.
- Processing cheque, online and cash payments in accordance with ministry financial protocols.
- Performing regular record-keeping functions, including data entry, updating case files, and maintaining accurate documentation.
- Organizing, filing, and archiving both physical and electronic documents to ensure quick and efficient retrieval of information.
- Operating and maintaining various office equipment and electronic systems to support daily operations.
- Upholding strict confidentiality when handling sensitive client and case information.
- Supporting internal coordination by scheduling meetings, assisting with documentation, and following up on outstanding action items.
Primary Care Assistant - Northern Health - Northern Health Unit Prince George, BC
(2023-10 - 2025-01)
- Acted as the first point of contact for patients, providing reception and administrative support, including registering and scheduling patients and prioritizing workload to support efficient clinic operations.
- Managed the flow of patient information within the care team and with external providers, ensuring timely and confidential communication.
- Communicated with patients and healthcare providers in a respectful and professional manner, maintaining confidentiality in all interactions.
- Processed financial transactions, including accounts receivable and third-party payments, in accordance with Northern Health financial procedures.
- Ensured accurate and efficient data entry into the Electronic Medical Record (EMR), maintaining up-to-date and accessible patient information in both electronic and paper formats.
- Handled health record management tasks including record retention, secure storage, and responding to information disclosure requests in alignment with Northern Health policies.
- Maintained inventory levels of clinical and office supplies, vaccines, medications, and equipment in accordance with regional policies, and coordinated the ordering and restocking processes as needed.
- Provided direct support to physicians and clinicians by preparing patients and clinical environments for consultations and examinations, conducting routine clinical measurements, and facilitating referrals and access to additional resources.
- Operated and maintained office equipment including computers, printers, faxes, and labelers; reported technical issues and provided basic instruction and orientation to staff on equipment and software.
- Supported IT coordination by connecting peripheral devices and liaising with IT services for issue resolution.
- Performed other administrative and clinical support duties as assigned to ensure the smooth operation of the unit.
Food Service Worker - Northern Health - UHNBC Prince George, BC
(2023-05)
- Transporting, delivering, and collecting patient meal trays in a timely and efficient manner, ensuring safe food handling practices are followed at all times.
- Portioning and plating food items, beverages, and therapeutic nourishments for patients and residents by referencing tray tickets and CBORD system labels in alignment with Northern Health Core Menu standards.
- Labeling and organizing patient meals accurately to support individualized dietary needs and minimize errors.
- Cleaning and sanitizing dishes, utensils, kitchenware, and food service equipment in accordance with food safety and infection control protocols.
- Assisting in the maintenance of a clean and organized kitchen environment by sorting, clearing, and restocking supplies.
Senior Administrative Assistant - JA Resorts & Hotels - Dubai, UAE
(2017-09 - 2022-07)
Provided proactive administrative and organizational support to the Sales and Marketing Department, anticipating challenges and responding quickly to changing priorities in a fast-paced environment.
- Managed complex and frequently changing calendars for departmental leadership, including scheduling internal and external meetings, coordinating logistics, and booking meeting rooms and Microsoft Teams sessions with audio/visual setup.
- Handled incoming telephone calls and email inquiries, directing communications to appropriate team members and ensuring timely follow-up.
- Coordinated domestic and international travel arrangements, including flights, hotels, ground transportation, and preparation of travel documents such as visa applications.
- Organized and communicated site inspections and familiarization (FAM) trips for clients and partners, coordinating logistics with the hotel team.
- Prepared and maintained the department's communication, promotion, and availability calendar to ensure alignment across marketing campaigns and sales activities.
- Tracked and submitted monthly attendance reports and processed expense claims for the department.
- Ordered office supplies and managed inventory of promotional materials and giveaways to support team needs and external engagements.
- Developed and maintained electronic filing systems for documentation, reports, and internal communications to ensure efficient document retrieval and recordkeeping.
- Created and maintained pivot tables, reports, and PowerPoint presentations for internal and external use.
- Contributed to the development, implementation, and continuous improvement of office policies and administrative procedures.
- Raised purchase orders and coordinated invoice submission with appropriate backup documentation for finance processing.
Sales Coordinator Middle East Africa - Millennium & Copthorne Middle East Holdings Limited - Dubai, UAE
(2016-04 - 2017-02)
- Maintain a personal up-to-date knowledge on all Millennium product and service offerings, and the products, services, rates and new developments of key competitors, and awareness of general industry trends.
- Practice effective cost control and adhere to internal procedures for approval of expenditure.
- Actively participate in client familiarization trips, site inspections, press trips, photoshoots as required to meet the sales targets of the hotel.
- Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of internal clients and media. This includes Front Office, Reservations, and Events colleagues.
- Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts, and reports.
- Assist in establishing and maintaining client databases and using those databases in promotions and marketing campaigns.
- Provide all assistance to guests and clients in a proactive, professional, and friendly manner.
- Support the sales and marketing team
- Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for usage and promotion.
- Plan meetings, events, conferences, and trade shows by identifying requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists.
- Maintain inventory of sales support materials, ensuring all are current and accurate, and coordinate the creation of new materials when necessary.
Executive Secretary - Rose Rayhaan by Rotana - Dubai, UAE
(2013-06 - 2016-04)
- Ensuring all outgoing correspondence is typed, proofread, and dispatched to the highest possible standard
- Reviewing all incoming mail and prioritize it before for forwarding to the General Manager
- Acting on routine standardized correspondence and inform the General Manager accordingly e.g. request for membership, accommodation, brochures
- Coordinating and following up with internal departments on behalf of the General Manager
- Composing letters on behalf of the General Manager
- Ensuring all correspondence is filed in a methodical systematic basis
- Attending meetings, record and distribute the minutes and follows up on action items
- Handling all telephone calls and appointments for the General Manager, screening, and prioritizing calls as necessary
- Maintaining a database of contacts, which may be required by the General Manager
- Organizing travel and external business trips on behalf of the General Manager
- Operating in a safe environmentally friendly way to protect guests' and employees' health and safety, as well as protect and converse the environment
- Complying with the hotel environmental, health and safety policies and procedures
Executive Secretary - The Cove Rotana Resort - RAK, UAE
(2010-08 - 2013-06)
- Ensuring all outgoing correspondence is typed, proofread, and dispatched to the highest possible standard
- Reviewing all incoming mail and prioritize it before for forwarding to the General Manager
- Acting on routine standardized correspondence and inform the General Manager accordingly e.g. request for membership, accommodation, brochures
- Coordinating and following up with internal departments on behalf of the General Manager
- Composing letters on behalf of the General Manager
- Ensuring all correspondence is filed in a methodical systematic basis
- Attending meetings, record and distribute the minutes and follows up on action items
- Handling all telephone calls and appointments for the General Manager, screening, and prioritizing calls as necessary
- Maintaining a database of contacts, which may be required by the General Manager
- Organizing travel and external business trips on behalf of the General Manager
- Operating in a safe environmentally friendly way to protect guests' and employees' health and safety, as well as protect and converse the environment
- Complying with the hotel environmental, health and safety policies and procedures
