Joshua Arimoro

Experienced IT Support professional with over 8 years of expertise in delivering exceptional technicalassistance and support. Skilled in diagnosing and resolving hardware, software, and network issuesacross various operating systems including Windows, macOS, and Linux. Proven ability to manageIT infrastructure, administer user accounts, and provide superior customer service in fast-pacedenvironments.

Adept at prioritizing tasks, supporting cross-functional teams, and implementing efficientIT solutions.

Willing to relocate: Anywhere

Systems Analyst

PAVLIKS.COM-Barrie, ON

November 2025 to Present

• Perform proactive server health checks and remediation• CPU, memory, disk usage, SMART status, I/O, uptime• Windows services, event logs, patching, pending reboots• Diagnose and remediate Windows Server issues• Disk and file system errors• Service failures and performance issues• Active Directory, DNS, and replication health• Design, deploy, and support Sophos firewalls (Firewall Architect)• Security policies, VPNs, segmentation, and troubleshooting• Administer and secure Microsoft 365 environments• Exchange, Entra ID (Azure AD), SharePoint, Teams• Support Microsoft Dynamics CRM and automate workflows using Power Automate• Manage backup and disaster recovery solutions• Veeam Backup & Replication• Barracuda backup and security platforms• Configure and troubleshoot Cisco Meraki networks• Firewalls, switches, and wireless access points• Develop and maintain PowerShell scripts• Server and laptop health checks• Automation, remediation, and compliance reporting• Monitor and maintain endpoint and server security• Create clear client-facing reports• System health findings
• Risk identification and remediation recommendations• Act as a Tier 3 / escalation resource for complex infrastructure and security issues

Senior Technical Support Representative

Hosted~FTP~-Barrie, ON

August 2016 to September 2025

• Delivered technical support for Hosted~FTP~ users via chat, phone, webinars, and email, resolvingFTP, FTPS, and SFTP issues.• Developed Python and Bash scripts to automate client's FTP, FTPS, and SFTP processes, improvingoperational efficiency.• Designed and maintained the Hosted~FTP~ Help and Resources website, including the setup of a webapplication firewall.• Conducted client webinars to tailor Hosted~FTP~ accounts to specific business needs, enhancing usersatisfaction.• Integrated Salesforce with tools like Zapier and Mailshake for improved lead management and customeroutreach.

IT Support L3

ACT360-Barrie, ON

February 2022 to June 2025

• Provide advanced technical support for hardware and software issues, ensuring minimal downtime forclients.• Led the setup and maintenance of Microsoft Office 365 solutions, including SharePoint, OneDrive, PowerAutomate, and Azure.• Supported engineering clients by managing Autodesk and Bluebeam software, enhancing their projectefficiency.• Responsible for user onboarding/offboarding and server maintenance across multiple clientenvironments.• Implemented and managed phone systems using RingCentral and network solutions with Meraki andUbiquiti.• Wrote python scripts and programs to help automate processes• Migrated Servers for clients that needed it• Migrated users from on PC to another making sure their HD was cloned• Experience with setting up and managing vm instances in horizon and google cloud computer• Worked with power BI, Microsoft autopilot

Technical Systems Analyst

Albarrie Canada Limited-Barrie, ON

May 2021 to March 2022

• Managed and optimized the SugarCRM system, automating processes for the finance and sales teams.
• Developed a Linux-based in-house help desk website and created a knowledge base system tostreamline internal support.• Implemented an automated approval system and generated key reports for HR and executivemanagement.• Provided timely support to the sales team, resolving issues to maintain productivity.

Systems Developer

MCEE Business solutions-Abuja

July 2014 to January 2016

• Installed, configured, and maintained Ubuntu and Windows servers for ERP systems, ensuring secureand efficient operations.• Integrated SAGE software for small businesses, improving their financial reporting and managementcapabilities.• Established internal networks with static IPs, and set up firewalls and IP restrictions to protect ERPsystems.• Developed and maintained ERP systems, including PostgreSQL setup, and provided ongoing clientsupport.• Trained clients on ERP system usage and maintained comprehensive server documentation.

Information System Security (Post Graduate Diploma)

Georgian College-Barrie, ON

September 2015 to December 2016

information systems (Bachelor's)

American University of Nigeria-Yola

January 2010 to May 2014