IAM Security Analyst
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Detail-oriented IAM Security Analyst with hands-on experience designing, testing, and hardening identity governance architectures across Microsoft Entra ID (Azure AD) and Okta. Specialized in Zero-Trust access design, risk-based Conditional Access, RBAC engineering, SAML federation, and automated identity lifecycle (JML) provisioning. Proven ability to evaluate access patterns, build least-privilege permission structures, and diagnose real identity integration failures — backed by SC-300, SC-900, and MTCNA certifications, with foundational knowledge of CyberArk PAM architecture.
Strong technical writer, translating complex identity security concepts into clear, structured documentation.
September 2024 - June 2026
Remote,
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Continuously monitored servers, mainframes, network links, and cloud infrastructure for performance bottlenecks and availability.
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Assisted system administrators with server reboots, patch installations, and hardware inspections during scheduled windows.
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I conducted initial diagnostics and basic troubleshooting on server, system, and connectivity issues.
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Monitored system access logs, administrative account usage, and failed authorization attempts across the infrastructure.
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Assisted in routine backup restoration tests and participate in site failover/disaster recovery drills.
Winnipeg, Canada,
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Applied knowledge of TCP/IP, DNS, and DHCP to diagnose network connectivity issues and performed initial troubleshooting of service outages.
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Guided customers step-by-step through problem resolution, ensuring high first-call resolution rates.
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Resolve technical issues ranging from software malfunctions, hardware diagnostics, to account setup and configuration.
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Logged incidents and service requests in CRM system.
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Developed and implemented ticket management strategies to meet SLA requirements and escalate critical incidents as necessary.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
January 2022 - September 2022
Winnipeg, Canada,
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Supported customers and partners through live chat and digital channels, resolving technical and service-related issues.
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Investigated and resolved order, payment, and system-related problems.
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Maintain accurate records and ensure data integrity within internal systems.
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Collaborated with cross-functional teams to improve system performance and customer experience.
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Demonstrated strong problem-solving skills in a fast-paced, high-demand environment.
Bachelor of Arts in Film / Information Systems
