Jovana Sohel

I am currently enrolled at the University of Calgary. I have a deep passion for fashion and Marketing, I would love to work in a field related to my interests. I am hardworking, a team worker and a quick learner.

Customer Service Representative  April 2022 - Present

Pandora Calgary, AB

• Assisting customers in selecting jewelry and accessories that fit their style and budget 
• Operating cash registers, handling financial transactions, and balancing the till at the end of the shift
• Building customer relationships and encouraging customer loyalty
• Providing feedback on customer service and product performance to management

Kingsview Dental Calgary, AB

• Maintained communication between the front desk and staff 
• Proficient in dental software (Abledent) and Microsoft Suite 
• Greeted patients, booked appointments, and responded to patients’ requests for information
• Updated patient information and accounts daily 
• Filed correct paperwork and insurance claims 
• Upheld customer service through phone calls and email communication

Hudson Bay Company Calgary, AB

• Worked on closed galas and charity events as a Henna artist/Jewelry maintenance 
• Assisted makeup counters with cleaning and jewelry sales 
• Trained to clean jewelry and fundraise
• Spoke to customers to promote Hudson Bay’s merchandise 

University of Calgary, Haskanye School of Business

Major: Marketing

Currently in third-year