Dispatcher - GFL Environmental - Coquitlam, BC
(2018-04)
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
- Distribute, collect, and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- Manage 30 plus drivers on a daily basis.
- Keep track of all trucks with GPS tracking, updating drivers of any delays regarding road closures/facility closures.
- Update system notes when required to make sure hauls are taken to the right facility.
Customer Service Representative - GFL Environmental - Coquitlam, BC
- Provided excellent customer service and professionalism to all customers via telephone, email, and web support.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued.
- Utilized job-specific software, databases and tools appropriately when addressing a variety of different topics presented by customers.
- Participated in training and other learning opportunities to expand knowledge of the company, products and services and performed any other duties needed to help drive the mission.
- Trained new customer service representatives
Customer Service Representative - GFL Environmental - North York, ON
- Correspond with dispatch to insure customers where receiving scheduled pick ups
- Answering customers inquiries and complaints, while handling them in a professional manner
- Routing and scheduling customer calls for additional or missed pick-ups.
- Ensuing that all paperwork was accurate before submitting to the corporate office.
- Worked in an environment where multitasking was an essential role in day to day operating procedures
Customer Service Representative - The Brick Canada - Vaughan, ON
(2019-09 - 2019-12)
- Process customers warranty and property damage reports
- Schedule delivery/pick up dates with customer
- Assisting Sales Associate with processing completed sales order
- Opening and Closing nightly reposts
- Contacting drives to insure that deliveries are on time
