Joyce Dela Torre

I have experienced caring for complex care clients, including those with dementia at Elim Village in Surrey during my practicum. I have thoroughly enjoyed working to assist elder residents and I strongly believe that my passion and sincere desire to help the elderly makes me the perfect candidate for the job.

As an empathetic, caring, and reliable individual, I have a passion for supporting those who need it most and helping them to live a fulfilling life. I take an approach that focuses on dedicating myself to ensuring not only the health of residents, but also their happiness. I have a pleasant and friendly personality with the ability to help patients feel comfortable and confident that they are receiving the very best care possible, regardless of their condition.

My experience includes helping patients with their personal needs such as using the bathroom, bathing, getting dressed and eating. I also have experience changing beds, cleaning up after patients and helping to keep the facility clean and sanitized

October 28 – December 7, 2022 Elim Village – Surrey BC

HCA On-the-job Training / Practicum

• Follows established care plans.
• Provides compassionate personal care to resident’s er including bathing, grooming, dressing, assists with meals, oral hygiene and performing other care duties.
• Observes and monitors residents progress, symptoms and behavioral changes and reports significant observations.
• Utilizes proper safety protocols when operating mechanical aides such as specialty beds, wheelchairs, and stretchers to transport residents.
• Aids with lifting and/or transferring of residents by following established lifting/safety techniques.

December 12 - 21, 2022 Home Support – Teck Tinaliga (Host Organization)

HCA On-the-job Training / Practicum

• Observed and reported changes in client’s behavior.
• Provide transportation, assistance, and companionship to clients.
• Assisted with personal care, baths, cooking, serving meals/snacks, and housework
• Help client to meet the emotional, psychological, and physical needs.

June 2019 – October 2022 (Ladner) Save-On-Foods

April 2014 – July 2015 (Tsawwassen) Online Shopper / Cake Decorator / Re-line

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Reporting customer issues, supply shortages, and inferior products to Management.
• Assisting with order collection, packaging, loading, and payment, where required.
• Collaborating with store departments to ensure efficient service delivery.

January 2016 – May 2019 Safeway – Ladner BC

Cash Office Associate

• Handled cash and deposits using proper accounting procedures and documentation.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Opened and closed the store, which included counting cash drawers and making bank deposits. Processed all sales transactions accurately and in a timely fashion.

April 2011 – January 2017 Frankie’s Burger Ladner Inc. (Fatburger) – Ladner BC

Restaurant Manager / Supervisor / FCA

• Manage daily front and back of the house operation and manage customer complains
• Hire and train, create schedule for staff
• Keep track of inventory and place orders with suppliers accordingly
• Monitor restaurant sales and develop and follow a budget to maximize profits

October 2008 – April 2011 My PA Services JLT–Jumeirah Lakes Towers Dubai, UAE

PA to Managing Director/Office Coordinator

• Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
• Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers
• Keeping important information and documents organized physically, and electronically

February 2007 – January 2008 High Point Interior Design LLC - Dubai, UAE

Project Coordinator / Sales Executive

April 2022 – December 2022 Health Care Assistant Program

Drake Medox College – Surrey BC

June 2001 – April 2005 Bachelor of Science Major in Nursing Our Lady of Fatima University - Philippines

June 1997 – April 2001 Higher Secondary High School Level

Puerto Princesa School of Arts and Trades - Philippines