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OBJECTIVE: To obtain the position customer service
-Highly skilled at coordinating with clients to discuss and plan ways to expand markets for the company products
-Expertise in devising effective strategies to improve client investment performance for efficiency and risk diversification
-Excellent interpersonal and communication skills with multilingual skills in English, Mandarin, Indonesian and Malay
-Hands on experience in managing client portfolio for new business activities and promoting existing services
-Hardworking, analytical, customer focused team player with excellent negotiation skills
-Highly adaptable quick learner committed to meeting targets within strict deadlines
Mar. 2007 - Aug.2007
Recycling Rewards, Toronto
-Responsible for making the best presentation
-Responsible for all public relations activities
-Assisted management in contacting and engaging existing clients
-Obtained and processed information
Jan.1998 -July 1998
Cypress Hill International Inc. New York
-Vigorously promoted the products to the big supermarkets: Keyfood
Edwards, Met Food and C-town and maintained strong relationships with the clients
-Commended for making the best presentation on available products to the clients
-Assisted clients in marketing products effectively through campaigns and promotions
-Coordinated negotiation efforts with clients for effective sales strategies
-Answered enquiries and resolved problems or/and discrepancies concerning customers accounts
-Enhanced client satisfaction through providing quality service
July 1993 -Feb. 1994
Overseas Petroleum & Investment Corp., Indonesia
-Organized all public relations activities for building effective relationships
-Helped company with three major partners including foreign oil companies such as Conoco, Vico and Lasmo and Indonesian governmental agencies like Pertamina and Migas
-Supervised office management, accounting procedures and arranging meetings with clients
-Assisted management in contacting and engaging government agencies
May 1992- Jan. 1993
Metropolitan Bank and Trust Company, Taiwan
-Facilitated the interbanking transactions with partner banks including Citibank, Bank of America, and Standard Chartered regarding the exchange and mutual use of financial products
-Promoted new products to target potential and existing clients
-Processed customer cash deposits and withdrawals, cheques, transfers and other bank related transactions
-Obtained and input information required for the provision of services, such as withdrawals, deposits and transfers from the accounts into automated systems
-Balanced daily transactions using computer programs, calculators and adding machines
-Prepared customer statements and other correspondence for mailing