Joycelyn Antonia Henry

Compassionate Guest Attendant with expertise in patient care and customer service. Skilled in maintaining cleanliness and safety while fostering positive guest experiences. Strong communicator and problem-solver, effectively enhancing client comfort and operational efficiency. Proven leadership in improving guest satisfaction rates through teamwork and attention to detail in housekeeping practices.

Guest Attendant - Manior Westmount - Montreal, Quebec

(2023-08)

• Greeted guests with a warm, friendly smile and provided assistance upon request.
• Managed front desk operations, greeting guests and handling inquiries.
• Answered phones promptly with a professional attitude while taking accurate messages when needed.
• Assisted in maintaining inventory of supplies and equipment for guest services.
• Interacted pleasantly with clients and guests when performing daily duties.
• Provided care for autonomous and semi-autonomous clients in a supportive environment.

Patient Care Assistant - Private - Montreal, Quebec

(2024-07 - 2026-08)

• Assisted with daily living activities and personal hygiene for diverse patient needs.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Provided compassionate care to patients in private healthcare settings.
• Promoted patient comfort by quickly responding to calls and handling diverse needs.
• Maintained cleanliness and safety of patient environments in private facilities.
• Ensured cleanliness in designated areas by performing routine cleaning tasks.
• Reminded patients to take prescribed medications or nutritional supplements.

Maintenance Assistant - Quebec inc - Montreal, Quebec

(2016-06 - 2025-01)

• Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
• Managed inventory of supplies and tools to support seamless operations.
• Serviced and organized tools and maintenance equipment to ensure readiness for tasks.
• Maintained records of all repairs completed in a logbook for future reference.
• Cleaned elevator interiors regularly to ensure a hygienic environment for users.
• Coordinated logistics and provided support for residents moving into new apartments, facilitating a smooth transition.

Sales Agent - contact point 360 - Montreal, Quebec

(2021-10 - 2023-06)

• Guided customers through inquiries and product information, enhancing their sales experience.
• Developed strong customer relationships to promote brand loyalty and retention.
• Negotiated contracts with customers to secure sales deals.
• Utilized CRM software to track customer interactions and manage sales leads.
• Addressed customer questions and resolved issues promptly in person, over the phone, and via email, ensuring satisfaction.
• Provided customers with coupons to enhance their purchasing experience. and special deals to increase customer spending.
• Evaluated competitor offerings regularly to stay ahead of the competition.
• Ensured compliance with company policies and procedures at all times.

Elder Care Provider,House keeping - Private - Montreal, Quebec

(2017-01 - 2018-01)

• Administered medications according to prescribed schedules and guidelines.
• Developed individual care plans for each client based on their needs and preferences.
• Monitored clients for changes in health and reported concerns promptly.
• Assisted clients with daily living activities and personal care needs.
• Maintained a safe environment for elderly clients by providing assistance with mobility devices and fall prevention techniques.
• Maintained a safe and clean environment for clients' comfort and well-being.
• Communicated effectively with family members regarding clients' health status.
• Provided emotional support to elderly clients and their families.
• Coordinated transportation for clients to medical appointments and errands. for client doctor visits and errands.
• Reported any changes in client behavior or condition immediately to the appropriate personnel.

Industriel sewing machine operator - Multi sac Industries - Montreal, Quebec

(2013-01 - 2016-01)

• Operated multiple types of industrial sewing machines simultaneously.
• Operated industrial sewing machines for fabric assembly and production tasks.
• Inspected finished products for quality and compliance with specifications.
• Maintained equipment by performing routine cleaning and minor repairs.
• Documented production processes for tracking efficiency and quality control purposes.
• Followed standard operating procedures for garment assembly.
• Communicated effectively with fellow team members regarding production related matters.
• Threaded sewing machines to prepare for production tasks and changed needles while maintaining optimal safety procedures to prevent accidents and delays.

manager - General poulet ans fries - montreal, Qc

(2011-01 - 2012-01)

• Managed daily operations, ensuring smooth workflow in fast-paced environment.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Implemented quality control measures to uphold company standards.
• Implemented inventory control procedures to maintain stock levels efficiently.
• Resolved customer complaints, enhancing overall dining experience for patrons.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Collections Agent - iqour holdings

(2011-01 - 2012-01)

• Negotiated payment plans with customers to ensure timely repayment of debt.
• Managed collection calls to recover outstanding debts from customers.
• Identified past due accounts and contacted account holders to arrange payment.
• Followed up on payment arrangements to ensure compliance and understanding.
• Maintained accurate records of customer interactions and payment agreements.
• Utilized company software to track payment statuses and customer information.
• Received payment and posted to appropriate customer accounts.
• Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.

Collections Agent - capital one auto finance

(2007-01 - 2009-01)

• Managed collection calls to recover outstanding debts from customers.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Identified past due accounts and contacted account holders to arrange payment.
• Created repayment plans based on account holders' financial status and repayment abilities.
• Collaborated with team members to develop effective collection strategies.
• Utilized company software to track payment statuses and customer information.
• Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.

Daycare Assistant - Petite Enfants - Montreal, Quebec

(2006-01 - 2007-01)

• Assisted in daily care routines for children, ensuring a safe environment.
• Engaged children in play and educational activities, fostering cognitive and social development.
• Assisted teachers in developing lesson plans and facilitating classroom activities to enhance children's learning experience.
• Monitored children's behavior, providing guidance and support.
• Assisted in preparing meals for children during mealtime. and cleanup including serving food, setting tables, washing dishes.
• Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
• Maintained cleanliness and organization of play areas and classrooms.
• Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
• Enforced rules to teach good manners and maintain a safe environment.

Administrative Assistant - Gretec Trainning Design - Montreal, Quebec

(2001-01 - 2002-01)

• Managed scheduling and coordination of training sessions for diverse client needs.
• Updated databases with participant information and feedback after each training session.
• Maintained organized filing systems for client records and training documentation.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Composed letters, memos, reports, emails, and presentations for management staff.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Proofread content for typo-free emails and documentation.

Cashier Assistant Manager - Chuganis Industries Ltd - Montreal, Quebec

(1995-01 - 2001-01)

• Trained staff on customer service techniques and store policies.
• Assisted in managing daily cash operations and register activities.
• Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
• Resolved customer disputes in a timely manner while adhering to company policies.
• Implemented operational procedures such as opening and closing procedures for the store.
• Implemented effective merchandising strategies to enhance product visibility.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Built and maintained working relationships with peers and upper management.

High School Diploma - Pab and Homecare assistance; Relevant Coursework and Training Programs - Shadd Business Center (2026-05)

High School Diploma - human resources service - Allison College (2010)

Some College (No Degree) - French; Minor finsh level 4 french in oral written and reading - Paulien Julien

Some College (No Degree) - French - C.E.A Outremount