Assistant Family Court Manager - Family and Children Division - Port-of-Spain
(2020-09)
- Supports and assists the Family Court Manager in managing the resources of the Court office.
- Supports Unit supervisors in the management of their unit staff and resources.
- Evaluates staff performance and assists with training where necessary.
- Communicates regularly with customers of the court, resolving issues, addressing queries and providing information requested.
- Assists on projects assigned by the Family Court Manager.
- Works with the Family Court Manager to identify any issues that may affect case flow management.
- Performs relief duties for the Family Court Manager when he proceeds on vacation leave.
- Makes appropriate recommendations, to assist the Family Court Manager in achieving the overall objectives of the Family Court.
- Conducts training and development sessions with Line Supervisors.
General Manager - SESOM Investments - Port-of-Spain
(2012-09 - 2020-03)
- Implemented effective customer service procedures to encourage positive feedback.
- Supervised over 50 employees to maximum productivity.
- Promoted professional skill development in Management and Floor employees through effective training, management and motivation.
- Strengthen traceability by developing an organization system for contracts, records, reports and agendas.
- Created an excellent entertainment experience to cultivate customer loyalty and retention.
- Identified and solved complex strategy problems to drive organizational goals.
- Built customer and employee loyalty and effectively implemented operational strategies.
- Strengthened product branding initiatives and maximized outreach by overseeing all marketing events and business development.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Maximized revenue by identifying key long-term growth initiatives.
- Elevated resource allocation, accurately controlling expenses.
- Grew the business by creatively maintaining and reducing cost controls.
- Promoted profitability of the business by tracking performance indicators and driving corrective action.
- Directed all day-to-day operations of entertainment facility to provide a safe and enjoyable guest experience.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and the administration of benefits.
- Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
- Hired, coached, trained staff, monitored performance and offered mentoring to junior team members.
- Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
Banker - First Citizens Bank - Diego Martin
(2009-08 - 2012-08)
- Reviewed loans and offered expert advice.
- Completed daily cash balancing, including the ATM.
- Developed and oversaw events to bring in customers and promote products.
- Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Met with new clients and completed pre-qualification procedures.
- Achieved or exceeded personal sales goals on a regular basis.
- Networked in the community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Met the needs of high net worth individuals looking to manage at least $100,000.00 in assets.
- Devised targeted solutions for small business customers, including deposit, lending and investment services.
- Put together and executed loan documents.
- Handled escalations in an efficient, polite and knowledgeable manner.
- Modified, opened and closed customer accounts.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Relationship Banker - RBC Royal Bank - St Augustine
(2005-07 - 2008-06)
- Addressed and responded to inquiries from clients and relationship management department team members.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Processed cash withdrawals.
- Maintained confidentiality of bank records and client information.
- Established new customer accounts including checking, savings, lines of credit and loans.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed treasury, and ATM payments.
- Delivered prompt, accurate and excellent customer service.
