Juanna Forges
Specialized Educator Substitute
Talent
Saint-Eustache, QCMember since July 28, 2026
Active listeningCompassionAbility to build trustEffective management of stressful situationsInterpersonal conflict managementTeamworkCollaboration on intervention plans
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Active listeningCompassionAbility to build trustEffective management of stressful situationsInterpersonal conflict management
About
To invest myself in a role that will allow me to help others and gain meaningful experience in intervention and support.
Experience
Specialized Educator Substitute - Centre académique Fournier
(2026-01)
- Supervise students during recess and ensure the maintenance of a safe and harmonious environment
- Intervene with students in crisis situations displaying challenging behaviours in order to help them return to a calm state
- Contribute to maintaining a positive classroom atmosphere by supporting students and collaborating with school staff
Specialized Intervention Worker - Centre l'Entre-Toit
(2026-01)
- Administer medication to residents
- Accompany residents to their medical appointments
- Organize educational or recreational activities and workshops with residents
- Write weekly notes on residents
- Maintain a positive atmosphere in the residence and follow crisis procedures
Loss Prevention and Fraud Centre Agent - Banque TD (Canada Trust)
(2022-01 - 2026-12)
- Assist clients regarding their debit/credit cards
- Resolve technical issues and open fraud files
- Provide fast, empathetic, and personalized service
Education
Certificate - Victimology - Université de Montréal
Certificate - Psychosocial Intervention - Université du Québec à Montréal (2023-01 - 2026-12)
Diploma - Social Sciences - Cégep Marie-Victorin (2018-01 - 2023-12)
High School Diploma - École secondaire des Trois-Saisons (2018-12)
Skills
Specialized Educator Substitute
