Jude Kane

IT Support Specialist with hands-on experience in troubleshooting, hardware maintenance, AV infrastructure management, and end-user instruction. Certified in Google IT Support and IBM IT Fundamentals, with demonstrated capability in providing technical support to resolve basic issues. Strong bilingual communicator (English/Spanish) skilled at explaining complex technical concepts to non-technical users in fast-paced environments.

Cook at McDonald's, May 2023 - September 2023.

• Precisely prepared and assembled a variety of menu items to meet customer demands in a fast-paced environment.

• Maintained a clean and organized workstation, adhering to food safety guidelines.

• Proactively resolved order issues by communicating with coworkers, ensuring a positive and efficient service experience.

• Maintained real-time operations for an audiovisual and meeting broadcast system, achieving high system uptime during weekly public meetings.

• Managed a group of 15 volunteers, scheduling and delegating tasks.

• Designed and delivered training documents and sessions to instruct volunteers on how to operate an audiovisual system effectively, learning to communicate with others and in simple terms.

• Diagnosed and resolved hardware, cabling, and software issues on-the-fly under tight time constraints, along with providing regular maintenance to components.

Google IT Support certificate on Coursera

IBM IT Fundamentals on Coursera