Julia Ross

Hardworking individual with a passion for customer service and hands on experience in cleaning and general support roles within hospitality and retail environments. Demonstrated ability to maintain high standards of cleanliness, communicate effectively with customers, and support team operations. Trained in service excellence and workplace communication, with a focus on safety, teamwork and customer satisfaction. Polite, determined and punctual with an eagerness to learn new skills.

Houseperson at Quality Inn (2022-10 – 2023-01)

• Responsible for upkeep and cleanliness of main area including lobby, dining area, elevators and hallways
• Mopping, dusting, cleaning bathrooms
• Provided excellent customer service to guests

Production Labourer at Vails Dry Cleaning (2022-07 – 2022-10)

• General laundry duties
• Folding / Sorting
• Preparing goods for shipment
• Ensured all work met customers satisfaction

Sanitizer at GDI CBC Radio Station (2020-12 – 2021-06)

• Sanitized touch points throughout the CBC office building during the Covid 19 Pandemic
• Provided training to a co worker on the jobsite

Volunteer at Salvation Army (2023-06 – 2026-03)

• Crafting and sending out promotional emails to new and existing customers and communicating new sales and events and helping customers with questions and inquiries on the sales floor while providing excellent customer service

Volunteer at SPCA (2017 – 2017)

• General care and dog walking, including exercises and brushing

Employment Training – C.C.R.W. (2023 – 2023)

Customer Service Training – NB Service Excellence / TIANB (2023 – 2023)

High School Diploma – Sussex Regional High School (2009 – 2009)