Technical Consultant
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Highly skilled bilingual Technical Consultant with a proven track record in providing expertise and guidance to clients, optimizing systems and processes, and driving efficiency and customer satisfaction. Seeking a challenging role where I can contribute my technical proficiency and problem-solving abilities to help organizations achieve their goals.
Freelancer, West Kelowna, CA
November 2022-Present
Implementing customer-centric solutions by facilitating streamlined access to the API interface and empowering efficient utilization of features. This strategic initiative has resulted in a 25% increase in productivity and a substantial 80% reduction in time spent on manual tasks, driving significant improvements in overall operational efficiency.
Developing a comprehensive testing plan to improve the feed structure, achieving a 95% accuracy rate and ensuring seamless integration with various platforms.
Supporting clients on technical issues, evaluating current systems and processes, recommending solutions to improve efficiency and productivity, and advising on implementation and maintenance of technical solutions.
Conducting in-depth analysis of client XML as well as API structure and processes, identifying areas for improvement, and recommending technical solutions that has increased efficiency by
45%
Developing and delivering comprehensive training programs on new HTML formatting for clients,
resulting in a 75% increase in user adoption and efficiency.
New Work SE, Hamburg, DE
October 2021 – October 2022
Developed and implemented an innovative feature that expedited the application process, resulting in a 300% increase in the number of applications received.
cross-functional team to create compelling content for the news-letter campaign, resulting in a 20% increase in click-through rates.
Developed a streamlined process for adapting the feed structure, reducing implementation time by
15% and improving overall efficiency.
Implemented new protocols for testing and debugging XML and API interfaces, resulting in a 30%
decrease in software bugs during integration.
Conducted meticulous investigations and adeptly resolving technical issues encountered during interface setup.
Proactively engaged with customers to address interface issues and provided expert consultation on effective solutions and preventive measures, resulting in 35% more customer satisfaction
New Work SE, Hamburg, DE
February 2021 - September 2021
Delivered troubleshooting and technical support to customers, leveraged reporting tools to identify and address potential errors. This proactive approach resulted in a notable decrease in average resolution time, leading to a measurable increase of 40% in operational efficiency.
Analyzed customer data to identify key pain points and opportunities for improvement, resulting in a
20% increase in customer satisfaction ratings.
Engaged in proactive internal communication with account managers, delivering comprehensive performance analysis and improving insights on client interfaces.
German-Thai Chamber of Commerce (GTCC), Bangkok, TH
Intern Membership, Event & Communications
Strategically managed the existing content and proactively curated new, compelling material on the
GTCC website to enhance user engagement, amplify brand visibility, and drive significant business growth.
Managed the development of bilingual newsletters in English and German for GTCC publications which heightened readership, broadened international presence, elevated brand exposure, and deepened client engagement.
Crafted PowerPoint presentations featuring relevant business data for utilization in international forums, effectively communicating complex information to a diverse audience and facilitating well-
informed decision-making at a global scale.
Starpoint Distribution e.K., Hamburg, DE
January 2020 – May 2020
April 2016 – August 2017
Developed product roadmaps to successfully clarify key features of the product and establish clear development timelines, resulting in enhanced operational efficiency and contributing to the overall business growth of 37%.
Utilized comprehensive market research techniques to identify and analyze customer needs,
preferences, as well as potential competitors and market trends. This valuable insight enabled informed decision-making and strategic planning, contributing to the company's ability to capitalize on market opportunities and gain a competitive edge.
Collaborated with cross-functional teams, including engineering, design, and marketing, to define product requirements, prioritize features, and ensure the successful development and delivery of products.
City University of Applied Sciences, Bremen, DE
International Degree Programme in Global Management, Bachelor
Combination of international and intercultural Management with economic, cultural, law, and language studies.
Studies included one semester at Chulalongkorn University in Bangkok, Thailand, as well as an internship in the emerging economy, Thailand.
