Julie Luu

Financial Accuracy & Reconciliation: Oversaw daily financial transactions averaging $2,000/day, reconciling cash, credit, and debit payments with 100% variance accuracy to verify ledger integrity.

Operations Management: Supervised daily business operations for a fast-paced environment serving 500+ active clients, ensuring seamless scheduling and resource allocation.

Leadership & Team Training: Trained and supervised 8 front desk staff members, creating standard operating procedures that reduced onboarding time by 30% and optimized client data entry workflows.

Assistant Manager (Permanent Full-time) - Organic Nail Bar - Toronto, ON

(2024-01)

• Financial Accuracy & Reconciliation: Oversaw daily financial transactions averaging $2,000/day, reconciling cash, credit, and debit payments with 100% variance accuracy to verify ledger integrity.
• Operations Management: Supervised daily business operations for a fast-paced environment serving 500+ active clients, ensuring seamless scheduling and resource allocation.
• Leadership & Team Training: Trained and supervised 8 front desk staff members, creating standard operating procedures that reduced onboarding time by 30% and optimized client data entry workflows.
• Internal Controls & Problem Resolution: Handled 5–10 escalated client account and billing inquiries weekly, resolving customer discrepancies with a 90%+ satisfaction rate.
• Reporting & Inventory Control: Assisted business ownership with labor scheduling, vendor invoices, expense tracking, and strict physical inventory controls to prevent variance.

Administrative Coordinator (Permanent Part-time) - Organic Nail Bar - Toronto, ON

(2023-01 - 2023-12)

• Data Management & Optimization: Processed, scheduled, and confirmed 40–50 client files daily using GCI database software; engineered a reminder system that reduced appointment no-shows by 20%.
• Customer Relationship Management (CRM): Managed corporate digital communications and responded to 50+ weekly inquiries, supporting an optimal 4.0-star Google rating.
• Revenue Optimization: Promoted targeted seasonal marketing campaigns and customer loyalty accounting programs, successfully increasing repeat business by 15%.

Administrative Associate (Permanent Part-time) - Organic Nail Bar - Toronto, ON

(2022-06 - 2022-12)

• Transaction Processing: Processed client payments and data with 100% precision, securely handling $1,500–$2,000 daily in point-of-sale terminal transactions.
• Digital Systems Adaptation: Mastered corporate digital software tracking systems quickly, mitigating administrative scheduling data errors by 25%.

Sales Associate (Permanent Part-time) - TJX Canada (Winners, Marshalls, HomeSense) - Toronto, ON

(2024-08 - 2025-03)

• Cash Management & Audit Compliance: Balanced $5,000–$7,000 in daily cash drawer register transactions while ensuring absolute compliance with corporate asset protection and internal audit procedures.
• Client Service Delivery: Served 100+ customers per shift with purchases, product returns, and balance inquiries, lowering customer point-of-sale escalations to management by 30%.
• Inventory Tracking: Maintained inventory standards by tracking and arranging 30+ stock items per shift for optimal data and physical organization.

Active Member / Peer Mentor - York University Student Association / Undergraduate Group - Toronto, ON

(2025-09)

• Project Logistics: Co-managed financial professional networking panels hosting 5 corporate speakers and 80+ attendees, directing virtual queue logistics and event scheduling.
• Case Analysis & Strategy: Evaluated corporate performance business models during 4 structured case analysis workshops, analyzing financial statements and delivering formal presentations.

Bachelor of Commerce (Specialized Honours in Accounting) - Accounting - York University (2028-06)