Julie Sumar

Results-driven healthcare/dental operations leader with extensive experience in dental practice management. Proven track record of directing clinical, administrative, and laboratory functions while driving operational efficiency, revenue growth, and high standards of patient care. Recognized for leading multidisciplinary teams, implementing strategic process improvements, and optimizing workforce performance in complex healthcare environments.

Adept at aligning day-to-day operations with organizational objectives, ensuring regulatory compliance, and enhancing the patient experience. Seeking to leverage a diverse skill set in a dynamic organization that values efficiency, patient-centered care, and strong organizational leadership.

Dental Practice Operational Manager & Treatment Coordinator - VIVID Specialized Dentistry - Edmonton, AB

(2012-08)

• Ensure adequate staffing; hire employees with appropriate experience and education
• Develop policies and procedures for employees to follow to ensure industry standards are met
• Coach employees; provide performance reviews, provide feedback for continual growth
• Review compensation, vacation allowances, and benefit eligibility
• Approve all time off requests; vacation, sick, jury duty, etc
• Organize continuing education for employees and DDS
• Coordinate office events to improve morale
• Monitor employee hours and establish appropriate work schedules for each employee
• Process payroll for all employees utilizing a direct deposit software
• Submit yearly dues for professional registrations
• Organize specialist meetings to discuss ongoing cases
• Review treatment plans with DDS prior to treatment consultations
• Review ongoing cases with DDS to ensure all proper treatment protocols are being met
• Negotiate pricing, leasing, and payment of all purchases in practice
• Review invoices for billing accuracy
• Negotiate account benefits
• Organize vendor accounts, ensure accuracy of billing and prompt payment through the use of QuickBooks
• Organize practice statements and remittances
• Organize business documents for taxation and summary to accountant
• Review accounting records provided by accountant
• Review practice production and payments to ensure productivity
• Organize and negotiate insurance policies for group benefits
• Administer changes and additions for group benefits
• Transcribe all dictations given by the doctors with the use of SpeechExec ProDictation and Transcription Software
• Prepare intra-oral photo templates with Dolphin Imaging and radiograph templates with Patterson Imaging prior to treatment consultations
• Educate patients; including treatment modalities, options for funding, funding criteria, insurance procedures, payment plans, and patient responsibility during treatment process
• Ensure patients cases are progressing; including follow-up calls and correspondence with other practitioners offices and patients with the use of Dentrix
• Summarize all letters received by mail into patient's digital chart. Give letter to the corresponding doctor to review and sign
• Coordination of insurance
• Create and process comprehensive treatment submissions/applications to specialized government-funded assistance program for coverage
• Review the financial aspect of patient's treatment at treatment consultation
• Contact patient's insurance company when issues arise
• Create treatment financials
• Create treatment estimate at new patient exam
• Complete questionnaires given by insurance companies regarding treatment
• Sterilized and set-up dental operatories for prosthetic procedures
• Sterilized dental instruments utilizing Midmark M11® Steam Sterilizer and LISA sterilizer from W&H
• Experience and knowledge with various dental implant components such as Astra, Straumann, Nobel Biocare, Zimmer, Branemark
• Responsible for ordering all clinical and laboratory sundries and maintaining inventory
• Coordinate and monitor all in-house laboratory cases
• Knowledge with Dentsply Sirona Primescan
• Extensive knowledge in all dental prosthetic procedures
• Knowledge and experience in assisting DDS with aesthetic and TMJ neuromodulator Injections utilizing Botox and Xeomin
• Knowledge and experience in assisting DDS with aesthetic dermal filler utilizing Belotero, Revanesse®, JUVÉDERM®
• Knowledge and experience in assisting DDS with aesthetic and therapeutic PRP procedures

Medical Office Assistant - South Side Women's Health Centre - Edmonton, AB

(2012-03 - 2012-08)

• Coordinate gynaecology and obstetric appointments
• General administrative tasks such as answering phones, faxing documents, organizing patient, receiving and documenting pathology reports etc
• Completed the obstetric monitoring form with expecting mothers to establish their progress
• Responsible for recording blood pressure readings
• Responsible for preparing medical room for gynaecology and obstetric procedures
• Assisted physician with gynaecology and obstetric in-office procedures
• Responsible for sterilization of medical instruments
• Responsible for replenishing medical rooms with sundries as needed
• Preformed urine tests for expecting mothers to screen for glucose, protein, ketones, white blood cells, red blood cells, nitrites, and bilirubin

Dental Office Management Program - Warschaw Learning Institute

Healthcare (Medical Office Assistant with Unit Clerk Specialty) - Academy Of Learning (2012-09 - 2013-05)