Global Infrastructure Solution Consultant
Zayo | Allstream, Global Telecom & Managed Services Provider – Toronto, ON (2019 – 2025)
- Delivered tailored solutions for global enterprises –including reliable network connectivity, transport, network security, managed services, cloud voice and cloud interconnects – to address their business and telecom needs.
- Served as trusted technology advisor, guiding enterprises through cloud adoption and digital transformation to enable business agility, resiliency and ensure business continuity.
- Led cross-functional collaboration with architects, engineers and product team to craft compelling RFI/RFP/RFQ responses and winning solution proposals that aligned with client requirements.
Technical Delivery Manager
Allstream Inc., North American Telecom & Managed Services Provider – Toronto, ON (2017 – 2019)
- Oversaw the implementation delivery of fiber installs, SIP UCaaS/CCaaS for 7,500 customer across north America.
- Directed 15+ deployments monthly, ensuring seamless execution and service quality and customer satisfaction.
- Optimized and streamlined workflows, cutting cycle time by 25% and improve delivery performance by 30%.
- Handled critical customer escalations by coordinating with engineering, provisioning, and NOC/SOC—to diagnose and resolve complex issues, ensuring rapid resolution and uphold SLA commitments.
Enterprise Solution Architect
Allstream Inc., Toronto, ON (2012 – 2017)
- Partnered with business and technical stakeholders to translate complex requirements into scalable architecture solutions, improving OSS/BSS resiliency and performance by 35%.
- Consolidated multiple billing systems into a single unified platform, saving vendor and technology spend by 40%.
- Designed the modernization of legacy CRM by implementing SaaS platforms (Microsoft Dynamics and SharePoint), boosting productivity, collaboration and workflow automation across sales and marketing operations.
- Architected a scalable and secure Cisco HCS voice and telepresence solution enabling enterprise‑wide telework.
- Authored SR&ED supporting technical artifacts that secured $12M+ in technology tax credits, funding new R&D initiatives and technology innovation programs.
Enterprise Infrastructure Architect
Allstream Inc., Toronto, ON (2009 – 2012)
- Developed and executed technology roadmaps for compute, virtualization, network, storage, data centers and disaster recovery that improved performance, scalability, resiliency and business continuity capabilities.
- Produced architectures solutions for transformational infrastructure projects, aligned ITIL and TOGAF standards.
- Spearheaded the solution for a secure, compliance‑aligned nationwide network connectivity and hosted Mitel voice infrastructure for a federal government initiative, fully adherence with SOC 2 and PCI‑DSS requirements.
- Led technology evaluations and POC initiatives to validate emerging solutions, integrate advanced capabilities, close technology gaps and strengthen operational agility.
- Conducted technology risk assessments to identify and mitigate exposures, optimize performance, maximize ROI/TCO, reduce OPEX and guide CAPEX investments strategies.
IT Infrastructure Solution Design Specialist | Systems Integrator
Allstream Inc., Toronto, ON (2005 – 2009)
- Developed technical solution designs for infrastructure deployment, upgrades, migrations and systems/network integration – successfully completing 30+ project annually, on-time and within budget delivery.
- Led cross‑functional collaboration, technical workshops, and design reviews, providing guidance to ensure solution implementation met business, architectural, and security‑compliance requirements.
- Pioneered an infrastructure cost‑reclaim chargeback model, enabling accurate allocation of shared capacity and reinvestment of recovered funds to scale shared services, maximizing technology ROI.
IT Infrastructure Analyst | Operations Support
Tridel Corp., Toronto, ON (2002 – 2005)
- Supported mission‑critical business systems and applications, ensuring operational stability, security, and high availability, and providing responsive end-user support to 400+ employees
- Let modernization initiatives, including large-scale workstation refresh, BMC Remedy service desk implementation and technical onboard training- improving systems performance, and boosting user support operations efficiencies.
