Justene Chadsey

Creatively directing my way in life through luxury storytelling, fine jewelry and rare timepieces with a background in hospitality, operations, high-net sales, and a passion for visual storytelling, smooth brand development, and thoughtfully crafting content that captivates, inspires and leaves a lasting impression.

Highly organized with analytical experience: monitoring performance, identifying trends and opportunities, using insights to refine execution, detail-oriented with task prioritization and time management skills; experienced in coordinating schedules, production timelines, critical paths, and multiple priorities. Proactive and opportunity-focused with the ability to identify trends, opportunities, and areas for improvement and implement solutions accordingly; current on jewelry, social media, and cultural trends. Collaborative and adaptable with a strong interest in broader marketing initiatives, campaigns, and event marketing; creating content, modelling jewellery, appearing on camera, and recording voice-overs.

Strong written and verbal communicator with a strong understanding of brand voice, visual storytelling, and audience engagement, translating brand direction into polished, consistent creative content.

High Jewelry & Timepiece Sales Specialist - Palladio Jewellers - Vancouver, BC

(2026-01)

• Guided clients through personalized fine jewelry and diamond selections, translating product knowledge, design details, and the 4 Cs into engaging, accessible storytelling and a premium client experience
• Presented luxury jewelry and timepieces through brand storytelling, communicating heritage, history, design, craftsmanship, and distinctive features, creating an engaging and inspiring client experience
• Assisted with custom jewelry designs and special orders, managing client follow-ups and translated individual preferences into thoughtful recommendations, while building trusting relationships with clients
• Supported merchandising and product presentation, maintaining polished visual standards across displays

High Jewelry & Timepiece Sales Specialist - Michael Hill Jewellers - Vancouver, BC

(2026-01)

• Guided clients through personalized fine jewelry and diamond selections, translating product knowledge, design details, and the 4 Cs into engaging, accessible storytelling and a premium client experience
• Presented luxury jewelry and timepieces through brand storytelling, communicating heritage, history, design, craftsmanship, and distinctive features, creating an engaging and inspiring client experience
• Assisted with custom jewelry designs and special orders, managing client follow-ups and translated individual preferences into thoughtful recommendations, while building trusting relationships with clients
• Supported merchandising and product presentation, maintaining polished visual standards across displays

High Jewelry & Timepiece Sales Specialist - Spence Diamonds Ltd. - Vancouver, BC

(2025-01 - 2026-12)

• Guided clients through personalized fine jewelry and diamond selections, translating product knowledge, design details, and the 4 Cs into engaging, accessible storytelling and a premium client experience
• Presented luxury jewelry and timepieces through brand storytelling, communicating heritage, history, design, craftsmanship, and distinctive features, creating an engaging and inspiring client experience
• Assisted with custom jewelry designs and special orders, managing client follow-ups and translated individual preferences into thoughtful recommendations, while building trusting relationships with clients
• Supported merchandising and product presentation, maintaining polished visual standards across displays

Operations Coordination & Administration - Securiguard Services Ltd. - Vancouver, BC

(2019-01 - 2023-12)

• Managed 3,000 weekly service hours across 12 client accounts, ensuring consistent quality, adherence to standards, and operational excellence with integrity and diligence
• Served as a primary contact for ~120 frontline employees, overseeing individual scheduling needs while maintaining alignment with client requirements and operational objectives
• Coordinated diverse administrative and HR tasks, including work permits, compliance documents, payroll, onboarding, and training, supporting recruitment, event coordination, and executive operations

Retail Management & Client Relations - ALDO Group - Vancouver, BC

(2019-01 - 2019-12)

• Cultivated long-term client loyalty through personalized service, providing tailored product guidance, recommendations and high-touch customer experiences, while effectively resolving customer concerns
• Achieved a 100% quarterly sales increase from the previous year, attaining top national sales position, ranking fourth company-wide for two consecutive quarters, driven by leadership and team performance

Retail Management & Client Relations - True Religion - Vancouver, BC

(2018-01 - 2019-12)

• Cultivated long-term client loyalty through personalized service, providing tailored product guidance, recommendations and high-touch customer experiences, while effectively resolving customer concerns
• Achieved a 100% quarterly sales increase from the previous year, attaining top national sales position, ranking fourth company-wide for two consecutive quarters, driven by leadership and team performance

Retail Management & Client Relations - American Eagle - Vancouver, BC

(2017-01 - 2018-12)

• Cultivated long-term client loyalty through personalized service, providing tailored product guidance, recommendations and high-touch customer experiences, while effectively resolving customer concerns
• Achieved a 100% quarterly sales increase from the previous year, attaining top national sales position, ranking fourth company-wide for two consecutive quarters, driven by leadership and team performance

Diploma - Event Management - Art Institute of Vancouver (2015-01 - 2015-12)