Educator/administrative assistant at Garderie ABC Daycare (2023-08 – Present)
- Maintains a safe, clean, and hazard-free environment to promote children's health.
- Provides learning opportunities for children.
- Supervises children using positive, consistent, and age-appropriate discipline.
- Creates and/or follows a support plan for a child who needs additional support.
- Calculates carbohydrates and enters the data into an insulin pump for a child with diabetes.
- Responsible for managing office administrative tasks such as emails, software updates, classroom phone changes, answering calls, and printing documents for other educators and administrative staff.
- Responsible for managing classroom Google accounts, including support and updates for Google Classroom, Calendar (Agenda), Photos, and Gmail.
Administrative Assistant Level 4 at Province of New Brunswick – Office of the Crown Prosecutors (2022-11 – 2023-07)
- Responsible for processing disclosure requests received for the Crown Prosecutor's Office.
- Organized requests in chronological order to ensure minimal trial delays.
- Located files and prepared them for review by the assigned prosecutor.
- Redacted personal information in accordance with disclosure standards and under the direction of the prosecutor.
- Worked collaboratively with other administrative team members to ensure efficiency and completion of daily tasks.
Administrative Assistant Level 3 at Province of New Brunswick – Court of King's Bench, Client Services (2022-05 – 2022-11)
- Worked as part of a team, responding to client inquiries by phone, email, and in person.
- Processed incoming and outgoing mail, faxes, and emails for the Court of King's Bench.
- Accepted, reviewed, and processed court documents for Small Claims Court and Provincial Court files, ensuring accuracy and monitoring important case-related deadlines.
- Prepared judgment documents for review by the clerk and processed judgments to be sent to the parties involved.
- Processed credit and debit card payments at the counter and over the phone.
Account Manager at Assurance Goguen Champlain (2021-09 – 2022-02)
- Supported a portfolio of clients and played an important role in the company by building strong client relationships.
- Reviewed client files at renewal, completing the necessary steps to ensure coverage met their needs by comparing different insurers while adhering to their established authority levels.
- Identified opportunities to offer higher-tier products or cross-sell options based on discussions with the business development team.
Personal lines account manager at Assurance Ogilvy Insurance (2021-01 – 2022-02)
- Managed a client portfolio with the potential to grow the book of business.
- Prepared and negotiated insurance applications for insurer review for both renewals and new business.
- Prepared insurance documents for clients, such as certificates of insurance for them as well as for banks and lenders.
- Maintained a renewal list to review in order to ensure continuous and adequate coverage for clients.
Licensed insurance agent at Tugo Insurance (2017-03 – 2020-11)
- Created and maintained a positive experience for travelers and partners by responding to questions via phone and email.
- Acted as office manager by placing office supply orders, managing deliveries, and sending packages.
- Responded to partners' inquiries regarding renewal or extension requests.
- Stayed informed about health insurance by participating in ongoing training and professional development.
- Sought ways to improve the customer experience.
- Promoted the company's culture, values, and brand promise.
