Justin Yeo

An analytical and team-oriented IT Professional with experience providing strategic and technical leadership in Network Administration, Technical Support, and Server Management. An MCITP Server and Enterprise Administrator (ID# 6593517) with over 20 years of experience in progressively senior roles in Systems Administration. Strong background in data centre operations, mobile device management (Android/iPhone), solutions development, project management, IT vendor management, policy development, MS 365 administration, training & development, documentation, compliance, and reporting.

Demonstrated ability to manage processes, technical infrastructure, and resources to provide competent and timely support services at a national level (to over 800+ end users) with direct accountability for access, reliability, availability, and downtime. In-depth experience with cloud services, network security, cyber security, VMware, Windows Server, Active Directory, Cisco & HP Router, Wireless Networking, Azure, and HP Servers. Demonstrated ability to lead technical operations in testing, migration, integration, system upgrades, and solution deployment across national business lines and service levels.

Core competencies include network performance testing, upgrade/integration (hardware and software), technical documentation, end-user training, disaster recovery planning, IT assurance, data analysis, critical incident management, and vendor relations. Proficient communication, liaising, and leadership abilities (both working independently and as part of teams). Proven ability to establish a positive rapport with clients, project stakeholders, colleagues, superiors, and other professionals while working in fast-paced production and client-centric environments.

System Administrator II - TDSYNNEX, formerly Synnex Canada

(2021-10)

Manage and monitor the Canadian Data Centre operations with direct accountability for system reliability, availability, and uptime (100%), working directly with department leads to define and meet long-term objectives.

• Conduct all incident handling, escalations, and end-user support activities to proactively identify and troubleshoot issues related to cooling, power, hardware failure, and the technical architecture.
• Establish and grow a network of positive relationships with IT vendors, leading all technical procurement, liaising, and performance management activities.
• Maintain and manage the VMware network and storage systems (HP Primera, HP 3 Par), including access management, vulnerability management, and network administration.
• Develop policies for access, escalation, training, and standardization while providing ongoing coaching and mentorship to IT personnel. Maintain up-to-date resources for both management and technical teams, including SOPs and project documents, to support knowledge sharing, training/development, and compliance activities.
• Coordinate disaster recovery planning, backups (Arcserve) and server upgrades, maintaining a schedule for testing, backups, and preventative maintenance for all hardware/software.
• Provide technical leadership to organizational transformation projects, including a recent relocation (physical move and re-installation of all hardware), and a mail/data migration project during the Tech Data and Synnex Merger.
• Proactively monitor and improve compliance and standardization activities across the hardware portfolio, including the hardware catalogue, disposal guidelines, hardware lifecycle documents, help desk protocols, and other policies/process documents.

Telco & Systems Administrator - TDSYNNEX

(2002-05 - 2021-10)

Provided leadership in service management, network support, mobile services (Android/iPhone) maintenance, and solutions deployment across national networks and telecommunications (800+ end-users), managing all servers, hardware, issues, and communications.

• Managed the help desk function for multiple servers, storage, and network tools with direct accountability for inter-system connectivity, middleware communication and technical interfaces.
• Gathered, documented, and managed all server requirements. Acted as the administrator for Microsoft 365, Nortel Phone Switches, Call Pilot, CCT, and Symposium nationally, coordinating the set-up and removal of all phones and video services for the camera monitoring of warehouses.
• Oversaw a portfolio of ongoing and simultaneous projects in a fast-paced production environment to support digital transformation, modernization, and capacity building initiatives. Provided input and guidance for technical solutions development to manage new IT requirements during the company merger, including an initiative to move from a token ring network onto Ethernet.
• Managed the removal of thin client network and the rollout of Pentium IV PCs after the merger.
• As the Facility Manager of the Markham location, managed all IT vendor relations, leading technical procurement/documentation, tendering, and negotiation.
• Maintained Active Directory and DNS servers, working with department leaders to manage policy implementation, technical support, and end-user testing.
• Regularly reviewed policy changes to interpret and implement updates within technical workflows. Established and wrote SOPs for backup and recovery policies and procedures.
• Maintained direct-responsibility for organization-wide compliance to security, auditing, and access management best-practices, as well as standard build, version control and migration processes. Wrote and presented regular reports and briefings to senior leaders on changes, operational performance, and issues resolution.
• Provided end-to-end project management activities for an organization-wide upgrade of switches, voicemail servers, CTI and Symposium servers across 4 Canadian locations and the US location.
• Led financial monitoring, budget management, and reporting activities, working with senior leaders and the finance team to ensure ongoing alignment of all activities with the broader strategic priorities of the company.
• Led internal security audits to develop data-driven reports with actionable insights on risk, vulnerability management, and data backups. Managed high-level escalations while developing and improving incident handling processes to improve outcomes in system downtime, reliability, and access.

IT & Operations Analyst - TDSYNNEX

(1999-12 - 2002-04)

Shipping Manager - TDSYNNEX

(1996-11 - 1999-12)