Jyoti Khosla

Logistics & Transportation management professional with 7-year experience in logistics management, Transportation, demand & supply planning, Inventory management, replenishment & order management, and transport planning. Thorough knowledge and experience in enterprise resource planning systems, demand management, procurement, production, logistics, data analysis, forecast, etc. Knowledge of current Rules and Regulations of the company, Canada Customs (CBSA), US Customs (CBP), and other Government Agencies.

Excellent communication skills (verbal & written) with the ability to work in and lead a collaborative team-based environment.

Operations Manager - Canada Cartage - Edmonton

(2025-02)

• Providing hands on leadership for terminal operations, including drivers, dispatch, and warehouse teams.
• Acting as the primary escalation point for operational issues impacting service, safety, customers, or employees.
• Overseeing driver scheduling, coverage planning, and verification of hours worked.
• Supporting dispatch operations as required, including troubleshooting service disruptions and resolving same day operational issues.
• Monitoring service levels and customer commitments, taking corrective action when performance risks arise.
• Ensuring performance goals are met across safety, quality, productivity, and people metrics.
• Promoting and enforcing Health & Safety standards, operational policies, and compliance requirements.
• Leading recruitment, onboarding, coaching, and performance management of terminal staff; ensure adequate staffing levels are maintained.
• Coordinating with internal partners (fleet, safety, HR, leadership) to support equipment readiness, facility needs, and operational execution.
• Ensuring continuity of operations through effective planning, communication, and handoffs, enabling the business to operate smoothly even when not physically on site.
• Maintaining clear, professional, and timely communication with employees, customers, and leadership.

Operations Supervisor - Canada Cartage - Edmonton

(2024-07 - 2025-02)

• Supervising and managing drivers including training, development, coaching and performance appraisals in the area of responsibility.
• Scheduling drivers and verification of hours worked.
• Monitoring service levels to ensure maximum levels of customer satisfaction.
• Assisting dispatchers and planners in troubleshooting and resolving day-to-day issues and activities.
• Ensure goals are met and exceeded in the arrears of safety, quality, productivity and people measurement.
• Promoting Health & Safety guidelines and operational policies and procedures.
• Conducting Interviews with new drivers and ensuring that the candidate is a perfect fit for our company.
• Conducting Interviews for new dispatch and planner positions, and provide comprehensive training to new hires and offer ongoing support to ensure they are fully equipped and prepared for their daily roles.
• Working on KPI's to monitor, analyze, and improve operational efficiency and performance.

Transportation Planner / Operations Coordinator - Canada Cartage - Edmonton

(2021-03 - 2024-07)

• Planning and maintaining the accounts of more than 10 customers on a daily basis.
• Planning loads based on specific customer requirements, freight dimensions, available or necessary equipment, and driver and delivery schedules.
• Logging all transportation and Shipping activities in excel spreadsheet.
• Following all the KPI factors to ensure the cost effective route planning for all LTL, LCL, FTL shipment and tracking discrepancy if there is any.
• Communicating load plans with drivers on a daily basis and ensuring their departure time and ETA for their load to enhance customer satisfaction.
• Directly communicating with customers on a daily basis and providing them any necessary information for example ETA, POD, BOL if required.
• Leading customer meetings, driver meetings, safety meetings on a monthly basis.
• Updating trip sheets, manifest and other records in the dispatch software, AS-400.
• Efficiently planning drivers with respect to their log book hours and monitoring driver's driving behaviour via dispatch software.
• Tracking the driver's schedule, vacations, days off and keeping the information updated.
• Working very closely with the drivers and customers if there is any time critical delivery and providing excellent customer service to the customer to make sure customers are well maintained.
• Checking driver's route and hours of load next day to ensure plans were cost effective and following up the driver if there is any discrepancy found.
• Monitoring Driver's performance and leading the driver appreciation meetings.
• Managing equipment breakdown situations and working closely with the fleet maintenance team to make sure freight is on the road asap.
• Working very closely with the Billing team to answer them if there are any questions related to driver's hours and route change.
• Covering operations manager during vacations and fulfilling all the management job duties.

Operation coordinator (Logistics) - Polaris Transportation Group

(2020-07 - 2021-03)

• Collect, verify, and file previous day logs, receivers, and shipments.
• Log all Transportation and Shipping activities in excel spreadsheet.
• Organised logistics activities including obtaining shipment rates negotiating with logistics service providers, selecting 3 PL partners, determining the cost-effective route of LTL, LCS shipments, Tracking and solving any discrepancy of quality, quantity, and schedule.
• Coordinated and tracked all shipments, supply, maintaining shipping paperwork including BOL's, POD's and PO.
• Develop pertinent schedules, reports, and conduct recurring inventories of supplies and property. Created reports showing transportation costs on precise projects and moves and maintained shipping documentation including BOL (Bill of Lading), Invoices, Proof of Delivery (POD) using info Plus.
• Direct, coordinate and organize the loading and receiving bays
• Assisting Warehouse Supervisor in daily duties
• Other duties in the shipping department as assigned.
• Scheduling all the daily pick-ups with designated transportation according to client's requirements.
• Organize RP workflow to meet customer deadlines
• Coordinate the delivery of rush orders.
• Ensure and provide quality service to both internal and external customers.
• Coordinates the implementation of a logistics plan to achieve desired delivery response times while paying close attention to productivity levels and the operational plan communicated daily by the Supervisor.
• Communicate inventory, logistics and customer service issues to the warehouse Manager that will affect productivity and or customer service.
• Follows Operations, Customer Service, Transportation and Loss Prevention SOPs.
• Tracks inventory issues and communicates daily with Inventory Control and the Supervisor to address discrepancies.
• Guarantees a smooth transition between shifts by organizing all available work.
• Responsible for outbound load prioritization. Responsible for coordinating the most effective manner of organizing outbounds.
• Control flow of outbound pick schedules monitor productivity.
• Assist where necessary in implementing and training personnel on operating guidelines, policies, and procedures.

Transportation Clerk - Domain Logistics

(2018-07 - 2020-05)

• Dealing with the Inbound and Outbound site deliveries.
• Creating BOL's for Drivers with their assigned P. O's and Appointment numbers for different inbound and outbound deliveries.
• Responsible for issuing seals for Inbound and Outbound Delivery Loads.
• Monitoring a CCTV System.
• Scan Documents, sort and file the bill of lading as well.
• Answering calls and emails.
• Documenting incidents and incidents report.
• Assisting injured or ill employees, contractors.
• Responding to 911 misdials and actual emergencies.
• Responsible for locking or unlocking the dock-door areas.
• Organize Shipping Yard {all Trailers by the Numbers} by dealing with Shunt Driver and update in the system.
• Crowd control and evacuation assistance during building emergencies.
• Utilize two-way radio and computer applications for communicating site activities.

Customer Service Rep / Guest Attendant - Esso Gas Station - Brampton

(2017-01 - 2018-06)

• Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Maintain scheduling and event calendars.
• Order and dispense supplies.

Post graduate Diploma - Accounting Administration - CANADIAN INSTITUTE OF MANAGEMENT AND TECHNOLOGY (2018) BRAMPTON, ON

Bachelor of Science - PUNJAB UNIVERSITY (2016) INDIA