K M

Junior software developer and technology consultant with hands-on experience delivering digital projects in fast-paced, Agile environments. Skilled in HTML, CSS/Sass, and JavaScript, with a growing foundation in Java, Python and full-stack development. Proven track record managing programme delivery, stakeholder reporting, and SaaS platforms (Salesforce, Zendesk) across government and private sector clients.

Eager to join a collaborative technical team where I can build software, solve real problems, and grow as a developer.

Junior Consultant — PMO at Swift Strategies / Government Property Agency (2025-10 – 2026-03)

Acted as Programme Management Office lead for the GovPass programme, owning day-to-day delivery planning, reporting, and governance.

• Implemented Jira from scratch — setting up milestones, epics, and work items — and trained the team to track progress and dependencies.
• Managed the full RAID log, regularly reviewing and escalating risks, issues, assumptions, and dependencies through governance forums.
• Produced programme documentation, delivery trackers, and reports that gave stakeholders clear, up-to-date visibility of progress.
• Supported Change Advisory Board (CAB) preparation and change management activities across delivery, business, and technical teams.

Junior Consultant — Client Support Manager at Swift Strategies / Government Property Agency (2024-04 – 2025-10)

Supported portfolio management across GPA Client Managers, contributing to consistent, high-quality service delivery.

• Improved client reporting by driving timely, accurate output through the GPA Continuous Improvement Programme.
• Maintained CRM data accuracy to support GPA's digital-by-default strategy and data-driven decision-making.
• Identified and implemented reporting workflow improvements, boosting efficiency for the Client Manager Support team.

Rapid Response Analyst at CiPHR (2022-12 – 2023-09)

Provided technical support for Ciphr HR platforms (ATS and HRIS), diagnosing and resolving client-reported system issues.

• Replicated issues in test and demo environments to identify root causes and distinguish client-specific from system-wide bugs.
• Analysed HR data to support troubleshooting, produced stakeholder reports on key metrics and trends.
• Identified recurring issues and contributed workflow and performance improvements aligned with data privacy standards.

Customer Service Operations at AAT (2022-05 – 2022-10)

Handled second-tier queries and escalations, processing payments, and maintaining customer records in line with data protection and SLA requirements.

• Identified process inefficiencies and provided practical recommendations for improvement.

Membership Administrator at Soho House (2021-09 – 2022-09)

Managed all member correspondence via email and phone, using Salesforce, OpenTable, and GEM Events to maintain records and bookings.

• Maintained high data accuracy and resolved queries efficiently, contributing to a consistently strong member experience.

Customer Service Advisor at Virgin Media (2020-09 – 2021-09)

Customer Support at Amazon (2020-09 – 2021-03)

Customer Service Advisor at TJX (2020-04 – 2020-12)

Python: 100 Projects in 100 Days – Udemy

IBM Full Stack Development Bootcamp – Udemy

Level 3 Software Development Bootcamp – Think Employment (2024)

Web Development – Code First Girls (2023)

HND Fashion & Textiles (Business Pathway) – London School of Business

Level 3 Business Extended Diploma – West Thames College