Detective Inspector Jun 2019 - Aug 2022
Hong Kong Police Force, Hong Kong
- Handled, prioritized and resolved 20+ citizens' concerns daily to deliver exceptional client experience through high-level service and support, and thus received more than 10 compliment letters and 95% positive feedback from citizens
- Increased team efficiency by developing a team of 7 investigators to investigate 20% more cases, while increasing the quality of their investigations from 75% to 95%, by implementing a goal-oriented management style
- Collaborated with other departments within the company to ensure investigations were conducted in a timely and efficient manner that resulted in a 95% investigation completion rate within 48 hours, which was recognized by senior management
- Documented customer’s issues to assist current and future employees
Detective Police May 2014 - Jun 2019
Hong Kong Police Force, Hong Kong
- Handled and troubleshoot 15+ assistance requests daily from citizens involved in accidents, crimes and natural disasters and consistently met high service standards
- Displayed exceptional people skills and maintained a calm demeanor during every phone call
- Investigated and documented the investigation progresses of over 400 crime cases annually, and submitted the reports to the commanding officers or magistrates
- Administered clerical tasks, including facilitating interdepartmental communication, managing schedules, and maintaining a digital filing system
