Kaba Sarata

Manage and monitor the customer experience and provide hands-on assistance and support. Self-motivated and enthusiastic, my early experiences have allowed me to strengthen my knowledge and grasp various tools and techniques. In search of new challenges, I wish to join an organization to which I can bring my energy and my passion for challenge.

Perform general customer service tasks, including responding to inquiries. A customer service professional for over five years, I have progressively expanded my skills in retail. These years of experience have provided me with excellent interpersonal skills, outstanding team spirit, the ability to work under pressure and solve problems while promoting a healthy and dynamic environment.

Cashier - Packaging Clerk - L'Oréal - Montréal

(2025-01 - 2026-01)

• Greet customers professionally and direct them to the right locations
• Perform cash register verification and balancing at the end of the day
• Participation in inventory management
• Resolve customer complaints
• Organize the warehouse to maximize efficiency
• Prepare and package food products
• Carry out and monitor product traceability
• Restock shelves in compliance with hygiene regulations

General First Aid and CPR/AED - Croix-Rouge Canadienne

(2026-01 - 2026-01)

• Assess and take charge of a victim's condition
• Administer general first aid
• CPR (cardiopulmonary resuscitation)
• Follow safety protocols
• Use the AED (Automated External Defibrillator)
• Manage emergency situations on a daily basis
• Ensure the safety and hygiene of equipment

Floor Clerk - Sorter - Labeler - Kdc/one - Montréal

(2024-01 - 2024-12)

• Receive merchandise and place it in the warehouse
• Ensure warehouse organization
• Perform order assembly and preparation for customers
• Pack and unpack merchandise and scan items at the checkout
• Ensure merchandise rotation on the shelves

Production Day Worker and Labeler - Liquidation XV - Montréal

(2024-01 - 2024-12)

• Group clothing, shoes, and other off-season items
• Carry out and monitor product traceability
• Restock shelves in compliance with hygiene regulations
• Ensure product rotation, labeling, and display
• Place items in bins to route them to the shelves
• Inspect the condition of clothing, shoes, or other items

Cashier - Customer Service - MoneyGram/Western Union/Ria - Guinée

(2015-01 - 2023-12)

• Ensure the sending and receiving of funds
• Maintain the cash journal for outgoing and incoming transfers
• Use specialized software to enter and validate transactions
• Monitor working capital requirements (WCR)
• Prepare the balance sheet and income statement
• Greet customers and respond to their requests
• Advise customers on products and services

Bachelor's Degree - Management - Université Koffi Annan (2009-01 - 2013-12)

Single Bachelor's Degree - Mathematical Sciences - Lycée Jean Mermoz (2005-01 - 2009-12)