Kadence Mckay

Manage studio appointments, handle client inquiries in-person and over the phone, and coordinate artist schedules to ensure smooth daily operations. Process sales, deposits, and service transactions through the POS system while maintaining accurate client release forms and studio logs. Greet clients, guide them through consults and studio policies, and provide clear instruction on proper tattoo and body piercing aftercare.

PART-TIME RECEPTIONIST at STEEL N INK (2026-07 – Present)

• Manage studio appointments, handle client inquiries in-person and over the phone, and coordinate artist schedules to ensure smooth daily operations.
• Process sales, deposits, and service transactions through the POS system while maintaining accurate client release forms and studio logs.
• Greet clients, guide them through consults and studio policies, and provide clear instruction on proper tattoo and body piercing aftercare.
• Monitor and restock retail inventory, including body jewelry and aftercare products.

PART-TIME ASSISTANT MANAGER at HOT TOPIC (2025-03 – Present)

• Act as the primary manager on duty during designated shifts, overseeing floor operations and delegating tasks to sales associates.
• Authorized management-level transactions such as complex returns, exchanges, and employee discounts through the POS system.
• Train and mentor team members on sales techniques, loyalty programs, and product knowledge.
• Entrusted with store keys and security codes to execute daily opening procedures.
• Conducted financial audits, including counting the safe and reconciling cash tills at opening and through shifts.
• Completed morning operational paperwork and administrative tasks, maintaining organized records of daily sales goals.

PART-TIME SEASONAL SALES ASSOCIATE at LUSH (2025-11 – 2026-01)

• Provided personalized consultations to customers, demonstrating deep product knowledge of ethical and handmade cosmetics.
• Achieved daily sales targets by utilizing high-energy engagement and product demonstrations.
• Maintained brand standards through meticulous store organization and visual merchandising.

PART-TIME SERVER/BARISTA at EQ3 BISTRO (2025-02 – 2025-09)

• Provided hands-on training; coached and supported servers and baristas to maintain high-performance teamwork and excellent customer service.
• Trained team members on how to use the POS system and daily operational standards.
• Handled guest concerns promptly and professionally to maintain strong customer satisfaction.
• Performed opening and closing procedures, including counting tills and daily sales reconciliation.
• Performed and assisted with bar and coffee service duties.
• Maintained a clean, organized, and professional environment aligned with health and safety standards.