Kadija Abdi

Experienced in customer service roles; committed to ensuring a positive customer experience for a variety of customers. Detail-oriented with high degree of accuracy, coupled with demonstrated initiative and resourcefulness; developed while working in various retail settings. Well-developed communication, interpersonal, organizational and time management skills.

Enthusiastic and friendly, with professional customer service skills; experienced working with diverse customers and staff, with ability to diffuse conflict. Proven ability to multitask and work under pressure, handling high volumes of work within competing deadlines. Proficient in Microsoft Office, with a typing speed of 50 wpm.

Clinic Manager - Laser Clinics Canada

(2025-08)

Lead daily operations of a high-volume medical aesthetics clinic, overseeing team performance, client experience, and revenue growth within a KPI-driven, fast-paced environment. Responsible for managing a team of Medical Aestheticians while delivering hands-on clinical treatments and ensuring operational excellence across all aspects of clinic performance.

• Lead, coach, and develop a team of Medical Aestheticians to achieve sales targets, KPIs, and service excellence
• Drive team accountability, performance improvement, and ongoing professional development
• Foster a high-performance culture aligned with company values of Passion, Care, and Determination
• Manage complex staffing and leadership challenges while maintaining operational stability
• Oversee clinic revenue performance, optimizing daily sales, service delivery, and treatment mix
• Identify opportunities to improve conversion, client retention, and treatment plan effectiveness
• Support product and service recommendations to drive clinic profitability
• Monitor performance metrics and implement strategies to improve KPI achievement
• Deliver advanced aesthetic treatments including laser hair removal, facials, chemical peels, skin needling, and Hydrojelly treatments
• Ensure consistent, high-quality client experience through consultation, education, and treatment planning
• Manage escalated client concerns and ensure resolution aligned with service standards
• Promote client confidence through education on skincare and treatment pathways
• Manage daily clinic operations including scheduling, staffing, and workflow optimization
• Ensure compliance with clinical protocols, health & safety standards, and company policies
• Maintain service standards, treatment room readiness, and operational efficiency
• Support onboarding and training of new staff members
• Navigate complex team dynamics and leadership transitions while maintaining clinic performance
• Collaborate with senior leadership to address performance concerns and operational challenges
• Provide feedback on staffing, role alignment, and team structure to improve clinic outcomes

Clinic Manager - Remedi Wellness and Spa

(2024-10 - 2025-08)

• Oversee daily operations to ensure services run smoothly
• Manage inventory and order supplies and equipment as needed
• Ensure the facility is clean, well-maintained, and compliant with health/safety standards
• Oversee client bookings and appointment scheduling
• Schedule staff shifts to ensure adequate coverage
• Manage staff development and ensure ongoing training
• Supervise billing, transactions, and financial recordkeeping
• Identify opportunities to increase revenue (new services, products, promotions)
• Ensure high levels of customer service and handle client concerns
• Implement client retention strategies (loyalty programs, follow-up)
• Oversee medical procedures to ensure compliance with health standards
• Manage health and safety protocols within the spa
• Promote and upsell additional treatments, services, or products to clients
• Track and analyze key performance indicators (KPIs)
• Prepare regular performance reports for senior management or ownership
• Work closely with doctors, nurses, and medical directors to ensure proper protocols are followed

Fragrance Lead - Sephora Metro town

(2022-11 - 2025-08)

• Win client's loyalty
• Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations
• Share skincare, makeup or fragrance knowledge to build the sale and basket
• Introduce complimentary services to the client and assist to uplift the average basket sales
• Use the Sephora Attitude & selling techniques to build and maximize each client's basket
• Contribute in achieving store monthly turnover
• Contribute to the store commercial and operational KPIs
• Have a focus on achieving the store's services target
• Apply the policies and procedures according to Sephora standards
• Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards
• Assist your store in all departments where necessary (cash, operations other axis)
• Contribute to the overall store's image through cleanliness and product restocking
• Contribute to improving on audit finding

Front Desk Manager - Loreal Groupe - Dermapure Vancouver

(2022-07 - 2023-09)

• Greet customers when they arrive at the clinic and provide outstanding customer service
• Create a file for each new customer and update existing customer files
• Answer phone calls and reply to customer e-mails with a keen understanding of aesthetic procedures
• Book customer appointments and manage the appointment calendar
• Prepare customer files for next-day appointments
• Implement the clinic's opening and closing procedures
• Manage correspondence and postal mail
• Establish the day's treatments in collaboration with the consultant
• Manage the clinic's info e-mail inbox
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked
• Order office supplies and beverages
• Close batches, balance daily reports and transfer receivables to accounting
• Ensure availability of cash in the register and notify the person in charge
• Prepare customer invoices and verify invoices daily
• Conduct bi-weekly inventory counts for retail products, consumables, and back bar supplies
• Assist with event planning and organization

Patient Care Coordinator Manager - Integrative Naturopathic Medical Centre

(2022-03 - 2022-07)

• Using data to do analytical tasks and charting tasks related to patient information
• Communicating with patients about their status and condition through emails, phone and face-to-face conversations
• Managing patient accounts with contact information, insurance and financial information in a confidential manner
• Scheduling patient visits and answer questions, including billing and preparation
• Ensuring services comply with state and federal regulatory requirements

Optical Assistant Lead Manager - Visique (FYI Doctors)

• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions
• Assisting with selection of frames to suit your client's aesthetic and performance needs
• Interpreting optical prescriptions as written by optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of eyewear
• Submitting prescription eyewear requisitions to manufacturing lab
• Performing repairs and adjustments to patients' eyewear
• Arranging and maintaining retail display area
• Contributing to store retail sales goals
• Upholding excellent customer service standards using your charisma and problem-solving skills
• Pre testing the patients prior to them seeing the Doctor
• Booking appointments
• Billing
• Opening and closing procedures
• Interviewing, hiring staff, training
• Operating $1-2-million-dollar clinic

Assistant Manager - Saje Natural Wellness

(2020 - 2021)

• Provide outrageous experiences 100% of the time, sharing our product with our Community
• Lead a team of A-player Team Members who are focused on delivering outrageous experiences to our Community through coaching and feedback
• Generate business results and achieve key KPIs, including revenue and comp growth goals, AVS, IPT, mystery shop scores and loyalty program growth
• Support key tasks empowered/assigned/delegated by the Store Manager and Assistant Store Manager
• Inspire and uplift the team through coaching, collaboration and by embodying our core values and key habits
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness

Facialist / Skin Expert - Bliss Spa and Salon

(2019 - 2020)

Dermalogica Expert

• Examine and Diagnose the skin by using for example a magnifying lamp or visor to determine health of skin and determine any form of damage and areas for attention
• Provide facials which involve cleansing, exfoliating, massage, masks, peels and use of skin products like toners, serums and moisturizers
• Educate clients by advising on good skincare regimen, use of SPFs and daily routines to avoid premature skin aging
• Perform advanced skin care treatments such as chemical peels, microdermabrasion, micro-needling, skin rejuvenation, lymphatic drainage, derma rollers and radio frequency
• Look out for skin diseases, conditions and disorders, the more serious of which can be referred to a dermatologist or GP
• Discuss available treatments and determine which products will improve clients' skin quality
• Disinfect equipment and clean work areas

Beauty Advisor - Kiehls Since 1858

(2018 - 2019)

• Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales
• Building long-term relationships with clients. Asks open-ended, probing questions to gain understanding of skin care and other beauty needs
• Meets/exceeds all personal goals. Acts as a role model delivering consistent and exemplary service
• Assumes the role of Sales Leader as needed. Follows-up with Store Manager to discuss observations, feedback and concerns
• Assists in the maintenance of merchandising/display/marketing standards and that store is consistently replenished
• Assists in the maintenance of consistent standards of cleanliness, maintenance and organization
• Works with other Sale Associates to improve performance through peer coaching, team selling, encouragement and feedback
• Maintains open/flexible availability at all times
• Assists with non-sell tasks as assigned

Supervisor - Tim Hortons

(2017 - 2018)

• Processed customer transactions; accepted various payment methods and ensured accuracy of money collection at all times
• Resolved customer complaints; provided solutions and de-escalated issues; ensuring 100% customer satisfaction by meeting diverse customer needs
• Counted till at beginning and end of shift and ensured the money was balanced in order to prepare accurate bank deposits

Sales Associate - Marshalls Store

(2017 - 2018)

• Welcomed customers; identified their needs and made recommendations to help facilitate purchases; educated customers about promotions to drive sales
• Handled opening and closing of registers; counted cash, performed reconciliations and prepared banks deposits on daily basis
• Maintained store standards; kept the store clean and fresh; updated visual displays and ensured stock was available on the floor at all times for customer purchase
• Led the visual merchandising of the store; changed mannequins, ensured all visual displays such as walls, tables and windows were up to date and met company standards
• Assisted customers on cash or in fitting rooms in a timely manner; ensuring a positive shopping experience to encourage repeat purchases

Cashier - Winners Store

(2007 - 2012)

• Greeted customers; developed rapport and identified their needs; advised of clothing selections to help them make decisions; processed customer orders and followed protocol at all times
• Trained new staff in cashier's role and in company procedures; mentored them and enabled them work independently or collaboratively
• Processed up to 60 customer transactions per hour using register; ensuring money was balanced

Customer Service Representative - Macs Convenience Store

(2004 - 2007)

• Developed rapport with a variety of customers and resolved their complaint, ensuring satisfaction at all times
• Handled large cash amounts; prepared cash deposits at closing time and ensured accuracy

Cashier / Stocker - M&M Convenience Store

(2003 - 2004)

• Provided information and resolved complaints; processed up to 30 transactions per hour
• Responded to customer inquiries and advised of where to find products; educated about products and sales in order to increase overall daily sales
• Received payment by cash, check, credit cards, vouchers, or automatic debits; issued receipts, refunds, credits, or change due to customers

Esthetics/Spa Therapist - Esthetics/Spa Therapy - Blanche Macdonald Centre (2019-09-11)

High School Diploma - Grande Prairie Composite High School (2007) Grande Prairie, Alberta