Clinic Manager - Laser Clinics Canada
(2025-08)
Lead daily operations of a high-volume medical aesthetics clinic, overseeing team performance, client experience, and revenue growth within a KPI-driven, fast-paced environment. Responsible for managing a team of Medical Aestheticians while delivering hands-on clinical treatments and ensuring operational excellence across all aspects of clinic performance.
- Lead, coach, and develop a team of Medical Aestheticians to achieve sales targets, KPIs, and service excellence
- Drive team accountability, performance improvement, and ongoing professional development
- Foster a high-performance culture aligned with company values of Passion, Care, and Determination
- Manage complex staffing and leadership challenges while maintaining operational stability
- Oversee clinic revenue performance, optimizing daily sales, service delivery, and treatment mix
- Identify opportunities to improve conversion, client retention, and treatment plan effectiveness
- Support product and service recommendations to drive clinic profitability
- Monitor performance metrics and implement strategies to improve KPI achievement
- Deliver advanced aesthetic treatments including laser hair removal, facials, chemical peels, skin needling, and Hydrojelly treatments
- Ensure consistent, high-quality client experience through consultation, education, and treatment planning
- Manage escalated client concerns and ensure resolution aligned with service standards
- Promote client confidence through education on skincare and treatment pathways
- Manage daily clinic operations including scheduling, staffing, and workflow optimization
- Ensure compliance with clinical protocols, health & safety standards, and company policies
- Maintain service standards, treatment room readiness, and operational efficiency
- Support onboarding and training of new staff members
- Navigate complex team dynamics and leadership transitions while maintaining clinic performance
- Collaborate with senior leadership to address performance concerns and operational challenges
- Provide feedback on staffing, role alignment, and team structure to improve clinic outcomes
Clinic Manager - Remedi Wellness and Spa
(2024-10 - 2025-08)
- Oversee daily operations to ensure services run smoothly
- Manage inventory and order supplies and equipment as needed
- Ensure the facility is clean, well-maintained, and compliant with health/safety standards
- Oversee client bookings and appointment scheduling
- Schedule staff shifts to ensure adequate coverage
- Manage staff development and ensure ongoing training
- Supervise billing, transactions, and financial recordkeeping
- Identify opportunities to increase revenue (new services, products, promotions)
- Ensure high levels of customer service and handle client concerns
- Implement client retention strategies (loyalty programs, follow-up)
- Oversee medical procedures to ensure compliance with health standards
- Manage health and safety protocols within the spa
- Promote and upsell additional treatments, services, or products to clients
- Track and analyze key performance indicators (KPIs)
- Prepare regular performance reports for senior management or ownership
- Work closely with doctors, nurses, and medical directors to ensure proper protocols are followed
Fragrance Lead - Sephora Metro town
(2022-11 - 2025-08)
- Win client's loyalty
- Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations
- Share skincare, makeup or fragrance knowledge to build the sale and basket
- Introduce complimentary services to the client and assist to uplift the average basket sales
- Use the Sephora Attitude & selling techniques to build and maximize each client's basket
- Contribute in achieving store monthly turnover
- Contribute to the store commercial and operational KPIs
- Have a focus on achieving the store's services target
- Apply the policies and procedures according to Sephora standards
- Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards
- Assist your store in all departments where necessary (cash, operations other axis)
- Contribute to the overall store's image through cleanliness and product restocking
- Contribute to improving on audit finding
Front Desk Manager - Loreal Groupe - Dermapure Vancouver
(2022-07 - 2023-09)
- Greet customers when they arrive at the clinic and provide outstanding customer service
- Create a file for each new customer and update existing customer files
- Answer phone calls and reply to customer e-mails with a keen understanding of aesthetic procedures
- Book customer appointments and manage the appointment calendar
- Prepare customer files for next-day appointments
- Implement the clinic's opening and closing procedures
- Manage correspondence and postal mail
- Establish the day's treatments in collaboration with the consultant
- Manage the clinic's info e-mail inbox
- Ensure that the reception area, boutique area and waiting area are properly maintained and stocked
- Order office supplies and beverages
- Close batches, balance daily reports and transfer receivables to accounting
- Ensure availability of cash in the register and notify the person in charge
- Prepare customer invoices and verify invoices daily
- Conduct bi-weekly inventory counts for retail products, consumables, and back bar supplies
- Assist with event planning and organization
Patient Care Coordinator Manager - Integrative Naturopathic Medical Centre
(2022-03 - 2022-07)
- Using data to do analytical tasks and charting tasks related to patient information
- Communicating with patients about their status and condition through emails, phone and face-to-face conversations
- Managing patient accounts with contact information, insurance and financial information in a confidential manner
- Scheduling patient visits and answer questions, including billing and preparation
- Ensuring services comply with state and federal regulatory requirements
Optical Assistant Lead Manager - Visique (FYI Doctors)
- Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
- Informing patients about advances in corrective eyewear solutions
- Assisting with selection of frames to suit your client's aesthetic and performance needs
- Interpreting optical prescriptions as written by optometrist
- Performing frame and facial measurements to ensure correct fit and positioning of eyewear
- Submitting prescription eyewear requisitions to manufacturing lab
- Performing repairs and adjustments to patients' eyewear
- Arranging and maintaining retail display area
- Contributing to store retail sales goals
- Upholding excellent customer service standards using your charisma and problem-solving skills
- Pre testing the patients prior to them seeing the Doctor
- Booking appointments
- Billing
- Opening and closing procedures
- Interviewing, hiring staff, training
- Operating $1-2-million-dollar clinic
Assistant Manager - Saje Natural Wellness
(2020 - 2021)
- Provide outrageous experiences 100% of the time, sharing our product with our Community
- Lead a team of A-player Team Members who are focused on delivering outrageous experiences to our Community through coaching and feedback
- Generate business results and achieve key KPIs, including revenue and comp growth goals, AVS, IPT, mystery shop scores and loyalty program growth
- Support key tasks empowered/assigned/delegated by the Store Manager and Assistant Store Manager
- Inspire and uplift the team through coaching, collaboration and by embodying our core values and key habits
- Choose culture first in everything you do, with a commitment to personal growth and self-awareness
Facialist / Skin Expert - Bliss Spa and Salon
(2019 - 2020)
Dermalogica Expert
- Examine and Diagnose the skin by using for example a magnifying lamp or visor to determine health of skin and determine any form of damage and areas for attention
- Provide facials which involve cleansing, exfoliating, massage, masks, peels and use of skin products like toners, serums and moisturizers
- Educate clients by advising on good skincare regimen, use of SPFs and daily routines to avoid premature skin aging
- Perform advanced skin care treatments such as chemical peels, microdermabrasion, micro-needling, skin rejuvenation, lymphatic drainage, derma rollers and radio frequency
- Look out for skin diseases, conditions and disorders, the more serious of which can be referred to a dermatologist or GP
- Discuss available treatments and determine which products will improve clients' skin quality
- Disinfect equipment and clean work areas
Beauty Advisor - Kiehls Since 1858
(2018 - 2019)
- Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales
- Building long-term relationships with clients. Asks open-ended, probing questions to gain understanding of skin care and other beauty needs
- Meets/exceeds all personal goals. Acts as a role model delivering consistent and exemplary service
- Assumes the role of Sales Leader as needed. Follows-up with Store Manager to discuss observations, feedback and concerns
- Assists in the maintenance of merchandising/display/marketing standards and that store is consistently replenished
- Assists in the maintenance of consistent standards of cleanliness, maintenance and organization
- Works with other Sale Associates to improve performance through peer coaching, team selling, encouragement and feedback
- Maintains open/flexible availability at all times
- Assists with non-sell tasks as assigned
Supervisor - Tim Hortons
(2017 - 2018)
- Processed customer transactions; accepted various payment methods and ensured accuracy of money collection at all times
- Resolved customer complaints; provided solutions and de-escalated issues; ensuring 100% customer satisfaction by meeting diverse customer needs
- Counted till at beginning and end of shift and ensured the money was balanced in order to prepare accurate bank deposits
Sales Associate - Marshalls Store
(2017 - 2018)
- Welcomed customers; identified their needs and made recommendations to help facilitate purchases; educated customers about promotions to drive sales
- Handled opening and closing of registers; counted cash, performed reconciliations and prepared banks deposits on daily basis
- Maintained store standards; kept the store clean and fresh; updated visual displays and ensured stock was available on the floor at all times for customer purchase
- Led the visual merchandising of the store; changed mannequins, ensured all visual displays such as walls, tables and windows were up to date and met company standards
- Assisted customers on cash or in fitting rooms in a timely manner; ensuring a positive shopping experience to encourage repeat purchases
Cashier - Winners Store
(2007 - 2012)
- Greeted customers; developed rapport and identified their needs; advised of clothing selections to help them make decisions; processed customer orders and followed protocol at all times
- Trained new staff in cashier's role and in company procedures; mentored them and enabled them work independently or collaboratively
- Processed up to 60 customer transactions per hour using register; ensuring money was balanced
Customer Service Representative - Macs Convenience Store
(2004 - 2007)
- Developed rapport with a variety of customers and resolved their complaint, ensuring satisfaction at all times
- Handled large cash amounts; prepared cash deposits at closing time and ensured accuracy
Cashier / Stocker - M&M Convenience Store
(2003 - 2004)
- Provided information and resolved complaints; processed up to 30 transactions per hour
- Responded to customer inquiries and advised of where to find products; educated about products and sales in order to increase overall daily sales
- Received payment by cash, check, credit cards, vouchers, or automatic debits; issued receipts, refunds, credits, or change due to customers
