Kahini Gandhi

Process Analyst - Spruce Technology - Clifton, NJ

(2022-05)

Conducted comprehensive GAP analysis to identify functional discrepancies between existing legacy workflows and future-state ERP system requirements.
Acted as the primary liaison between business units and the technical implementation team.
Proposed actionable process improvements, such as automation of repetitive tasks, standardized escalation protocols, and enhanced tracking mechanisms, resulting in faster complaint resolution and higher customer satisfaction.
Partnered with compliance officers, operations teams, and IT to understand regulatory requirements and internal reporting standards.
Cross-functional workshops with business stakeholders, engineers, and end users.
Collected, analyzed, and visualized key performance indicators (KPIs) related to complaint handling, operational efficiency, and risk exposure.
Identified and monitored potential risks impacting the integrity and timeliness of reports, such as incomplete data, system errors, or delayed inputs.
Managed risks related to data accuracy and reporting delays.

Product Owner - iSolufy LLC - Zephyrhills, FL

(2020-09 - 2022-01)

Led requirement gathering, reduced data transfer errors.
Defined rigorous Acceptance Criteria and data validation rules that directly contributed to a significant reduction in data transfer errors, ensuring high data reliability across integrated systems.
Authored comprehensive use cases and user stories that captured "Who, What and Why" ensuring development teams understood the user intent and business context.
Owned and prioritized the product backlog.
Facilitated sprint planning, backlog grooming, and UAT.
Partnered with UX designers to oversee usability and accessibility testing, ensuring the product was accessible to users with specific needs.
Ensured HIPAA compliance and supported usability/accessibility testing.

Business Systems Analyst - Pharmfood Group - Tampa, FL

(2016-07 - 2020-06)

Conducted end-to-end analysis of management processes across multiple departments to identify bottlenecks, redundancies, and inefficiencies.
Managed ADO boards, including design of custom workflows, issue types and impediments.
Developed workflows to visualize end-to-end business processes, identifying opportunities for automation and efficiency gains.
Documented business requirements and translated them into technical specifications.
Managed the coordination of various testing phases including User Acceptance Testing by tracking defects and ensuring timely resolution.

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