Kajal Rawat

Motivated and customer-focused professional seeking an opportunity to leverage my experience in customer service, insurance, banking, and sales within a dynamic and growth-oriented organization. Committed to delivering exceptional client experiences, resolving issues efficiently, and contributing to team success.

Contact Centre Representative at TD Bank (2025-06 – Present)

• Respond to customer inquiries via phone and digital channels, providing accurate and timely assistance.
• Offer personalized banking solutions and promote TD products based on customer needs.
• Maintain detailed and accurate customer records using CRM systems.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Consistently meet performance targets in customer satisfaction, call handling, and sales goals.

Supervisor at Babaz Plus Shawarma (2024-04 – 2025-06)

• Supervise day-to-day restaurant operations, ensuring efficient service, smooth workflow, and adherence to company standards.
• Lead and support staff by assigning duties, monitoring performance, and providing guidance to maintain high customer service standards.
• Manage inventory, stock levels, and supply ordering while monitoring operational requirements.
• Handle customer concerns and complaints professionally, resolve issues promptly, and support a positive customer experience.
• Prepare and report daily sales, operational updates, staff performance, and other issues to management.

Insurance Agent at Maruti Suzuki (2023-03 – 2023-12)

• Processed and managed auto-insurance claims, ensuring proper documentation and timely resolution.
• Assisted customers in selecting insurance plans and coverage options based on their needs.
• Maintained strong client relationships through excellent customer service and timely resolution of inquiries.
• Collaborated with the sales department to promote insurance products and services to new and existing customers.
• Ensured claim settlements were completed according to policy requirements with attention to quality and efficiency.

Customer Service Representative at Punjab National Bank (2021-01 – 2022-12)

• Managed financial transactions including deposits, withdrawals, fund transfers, and bill payments with accuracy and precision.
• Provided customized customer assistance by identifying needs and offering solutions such as digital banking services, credit products, and savings accounts.
• Guided new customers through account setup, digital banking platforms, and KYC documentation procedures.
• Maintained customer privacy and confidentiality while following the bank's ethical standards.
• Collaborated with team members to improve branch efficiency and deliver a positive banking experience.

Certificate in Insurance and Risk Management – Fanshawe College (2024-09 – 2025-04)

Certification in Automobile CIP Certification – Fanshawe College (2024-12 – 2024-12)

Certificate in Customer Relationship Marketing and Sales Management – Fanshawe College (2024-01 – 2024-08)

Bachelor of Commerce in Commerce – Bikram College of Commerce (2020-08 – 2023-05)