Kajal Sharma

Dedicated, enthusiastic, and organized employee with extensive experience in customer service, accounting, and team management. Proven ability to provide outstanding service in fast-paced environments like Tim Hortons and GemLab Laboratories. Seeking a full-time or part-time role where my skills in financial management, team leadership, and problem-solving can contribute to organizational success.

Team Member - Tim Hortons - Trout Lake, North Bay, Ontario

(2024-07)

• Delivered excellent customer service by promptly greeting customers, taking orders accurately, and ensuring customer satisfaction.
• Operated the cash register and processed transactions, including cash, debit, and credit card payments.
• Managed drive-thru operations during peak hours, ensuring fast and efficient service.
• Assisted with food preparation and beverage orders, ensuring all items met company quality and safety standards.
• Maintained cleanliness and organization in the dining area, kitchen, and workstations.
• Trained and mentored new team members, ensuring they adhered to company policies and procedures.

Account Executive - GemLab Laboratories - India

(2017-07 - 2023-11)

• Processed payroll, issued invoices, and maintained accurate financial records for the company.
• Handled cash transactions and online payments, ensuring timely reconciliation of accounts.
• Prepared financial statements, balance sheets, and income reports to present to management.
• Collaborated with clients to resolve account discrepancies and provided regular updates on account status.
• Utilized accounting software such as Busy, Tally, and QuickBooks to manage accounts payable, receivable, and general ledger.
• Assisted in the preparation of tax returns, ensuring compliance with local regulations.
• Supervised and trained junior staff in accounting processes and software usage.
• Improved overall efficiency of accounting operations by identifying and implementing process improvements.

Business Management - Canadore College (2024)

Bachelor of Commerce - Guru Nanak Dev University (2014 - 2017)