Kajald Ajai

Results-driven Administrative and Recruitment Assistant with demonstrated expertise in talent acquisition, employee engagement, and operational support in the home care industry. Brings additional experience in insurance operations, client servicing, and process improvement from a global corporate environment. Known for a detail-oriented and people-focused approach to supporting both team goals and organizational efficiency.

Administrative And Recruitment Assistant - Home Instead

(2024-09 - 2026-07)

• Lead full-cycle recruitment of Care Professionals (Care Pros), including job postings, screening, reference checks, and pre-hire documentation.
• Conducted the entire interview process, from initial screening to final assessment, ensuring candidates meet Home Instead's professional standards and qualifications.
• Maintained and updated the Applicant Stack daily, ensuring a smooth flow of applicants through each recruitment stage.
• Developed and implemented strategic recruitment initiatives by maintaining strong relationships with local employment agencies, participating in community events, and organizing job fairs to attract and retain top Care Professional talent.
• Managed onboarding activities such as background checks, driver's abstract verification, orientation scheduling, and document processing.
• Managed staff scheduling and calendar organization as needed.
• Foster employee engagement through birthday and anniversary appreciation, thank-you notes, personalized follow-ups, and by overseeing recognition programs such as Employee of the Month.
• Maintained accurate and up-to-date employee records in both soft and hard copy formats within the company database (ClearCare), ensuring all compliance documentation is properly collected, filed, and organized.
• Responsible for systematically tracking and reporting employee utilization, turnover metrics etc, and consistently following up as needed to address any concerns.
• Refresh and optimize recruitment ads bi-weekly to maintain visibility across job platforms like Indeed, LinkedIn etc.
• Conducted caregiver quality assurance follow-up calls to gather feedback, monitor employee satisfaction, document client updates, and ensure quality service delivery.
• Led and coordinated Home Instead's social media postings, overseeing recruitment campaigns, hiring advertisements, community events, and organizational updates to strengthen community engagement and employer branding.
• Prepared and distributed information packages while developing relationships with local organizations and community partners to promote Home Instead's services and recruitment opportunities.
• Handled clock-in/clock-out discrepancies, system troubleshooting and other administrative duties with professionalism and timely resolution.

Expert in Insurance Operations - Allianz Services

(2017-06 - 2022-11)

• Worked with the offshore underwriting assisting team for Allianz Australia.
• Evaluated policies with regards to the company's underwriting standards.
• Showcased a dedicated focus on outstanding customer service through efficient insurance transactions and insightful, needs-based client interactions.
• Handled Commercial (commercial Motor, Property, office pack, trade service pack, buildings and contents) and Consumer (Home, landlord, private motor/caravan) policies.
• Ensured timely and proactive communication via phone calls and written correspondence, making sure all inquiries are effectively dealt with in a timely and professional manner.
• Responsible for modifying and documenting insurance applications in view of the insurance company's profits after tight scrutiny of all the required documents and studies regarding the risks involved.
• As a SME, trained and mentored offshore teams on process improvement best practices.
• Facilitated end-of-the-day reports, summarizing key performance metrics and areas of improvement.
• Administered FMEA to systematically identify potential failure modes, asses their effects and prioritize areas of improvement in the process.
• Implemented risk mitigation strategies to ensure compliance with insurance standards.
• Supervised the execution of updated process map after identifying areas of improvement in the process.
• Achieved success in a fast-paced environment by effortlessly handling demanding deadlines.

PG Diploma - Business Management - Lambton College, Sarnia (2024)

Bachelor of Technology - Electrical and Electronics Engineering - Heera College of Engineering, Kerala University (2013 - 2017)