SALES MANAGER - COLUMBIA SPORTSWEAR
(2025-01)
- Create personal connections with customers to drive loyalty, provide in-the-moment coaching to associates on the sales floor, and ensure the team meets sales goals and exceeds expectations.
- Support the Store Manager in interviewing, hiring, and onboarding new team members, and participate in developing action plans to enhance employee productivity and performance.
- Maintain store cleanliness and safety standards, assist with inventory management (receiving, replenishment, stockroom organization), and help implement visual merchandising directives.
- Oversee merchandise flow from receiving to sales floor, ensure accuracy in inventory levels, and manage processes like stockroom organization and returns (RTVs).
- Act as a key member of the leadership team, step in for other managers, and provide support to the Store Manager in achieving labor and operating expense targets.
Manager In Training - CLAIRE'S - CROSSIRON MALL, CALGARY, AB; Metro town, BC
(2022-04 - 2024-12)
- Support Store Manager in organising and planning
- Driving and achieving retail store targets
- Delivering the finest level of customer service
- Keeping the store running smoothly
- Ensuring store is well merchandised and commercially correct
- Training and coaching the store team to enhance their skills and career development
- Supervise and guide staff towards maximum performance.
- Achieving store financial targets and implementing new or existing loss prevention procedures.
- Recruiting, supervising and developing new staff members.
- Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
- Directly responsible for execution and processing of both incoming and outgoing merchandise.
- Ear Piercing.
ASSISTANT STORE MANAGER - FOSSIL - Richmond, BC
(2021-10 - 2022-01)
- Assist in recruiting, the hiring process, and the retention of top talent
- Aid in setting a standard of team performance
- Collaborate with the Store Manager to set goals that are specific, actionable, and based on established KPIs
- Demonstrate and ensure that the store embodies Fossil's Core Values
- Communicate successes, opportunities, and solutions to the Store Manager
- Be a leader amongst peers
- Participate in Floorsets to ensure they are executed on time and within allowable hours
- Take part in executing all merchandising tasks within the allotted time
- Know the best-sellers, the required placement, and ensure that the sales are at or above company performance
- Provide feedback to the Store Manager so schedules are effective and take into account business trends and sales performance to maximize opportunity
- Maintain a neat, clean, and organized total store environment
- Achieve Sales Plan; Average Dollar Sale (ADS), Items Per Customer (IPC) and Conversion
ASSISTANT MANAGER - EDDIE BAUER - Surrey BC
(2020-11 - 2021-09)
- Assisting the manager in organizing, planning and implementing strategy.
- Coordinating retail store operations.
- Ensuring store schedules and objectives are met by employees.
- Meet or exceed expectations for individual sales results and key business drivers as well as achieve desired team sales and key business driver results.
- Develop a high performing team that loves to sell and is committed to engaging with our customers, delivering excellent customer service and quality brand presentation.
- Drive store sales results
- Role model and coach selling and sales leadership
- Train, develop, coach and mentor a customer focused selling team by utilizing the company Take5/Give 5 program.
- Provide recognition to your team that reinforces positive behaviours and results.
- Utilize company tools and resources to perform my job at a high level and to train others
- Set clear performance expectations, provide direct feedback, and hold team accountable for individual results and behaviours.
ASSISTANT MANAGER - GEOX (shoes and apparels)
(2018-07 - 2020-10)
Act as a partner between customers, sales associates and store leadership
- Review staff performance and offer constructive feedback.
- Preparing a daily road map which informs the team members about their budget and the budget for the store.
- Collaborate with team leads on setting and achieving team-specific goals.
- Managing the store sales team to ensure customers are being helped in the timely fashion.
- Assist in employee recruiting, training and development.
- Coaching and motivating team to drive sales that deliver exceptional customer service.
- Purchase inventory based on current trends, availability of new products and customer interest.
- Display merchandise to maximize purchasing appeal.
- Organize sales and product demonstrations.
- Write sales and customer reports and make recommendations for improvements.
- Making sure that the budgets of the store is completed at the end of the day.
- Assist customers and troubleshoot customer service issues when necessary.
- Inspire and encourage employees to ensure high level of morale.
- Responsible for doing all the procedures required for the openings and closings (includes cash count, sending the emails, etc.).
- Highlighting the features of the shoes displayed that interest the customer.
CO MANAGER - PUMA - Bathinda, India
- Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
- Guarantee consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
- Responsible for assisting Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and Supervisors.
- Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
- Will act as the Store Manager when the Store Manager is away from the store for any given reason.
- Assist the Store Manager in preparing and administering timely and accurate performance appraisals.
- Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
- Directly responsible for Loss Prevention and Operational compliance within store.
- Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
- Directly responsible for execution and processing of both incoming and outgoing merchandise.
- Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
SUPERVISOR TO ASSISTANT MANAGER - LEVIS
(2015-12 - 2018-03)
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
