Kamoy Bartley

Dedicated and compassionate professional with a Medical Laboratory Technician diploma and extensive experience in patient care and sample collection. Skilled in phlebotomy, specimen processing, and maintaining detailed records, with a proven ability to manage operations and adhere to strict standards. Excels in customer service, problem-solving, and communication, ensuring a positive patient experience even in stressful situations.

Eager to contribute to LifeLabs by providing accurate and efficient lab services.

SA/ Clinical Housekeeping Attendant - Chart-well Retirement home - Pickering, Canada

(2020-01 - 2024-02)

• Facilitated activities essential for maintaining a safe, clean, and comfortable environment for patients.
• Accountable for delivering patient care to a designated group under the supervision of regulated Health Care Professionals, adhering to established hospital standards, including:
• Delivering meal trays to assigned patients, assisting with feeding as necessary, opening packages, ensuring patient comfort, and documenting food consumption.
• Providing assistance with ambulation, toileting, bathing, and personal hygiene under the direction of regulated Health Care Professionals.
• Rendered physical assistance by helping with lifts and transfers as required.
• Conducted various patient care tasks and related non-professional activities to meet patients' personal needs and comfort, documenting actions as required.
• Contributed to maintaining a safe, clean, and comfortable environment through cleaning and infection control measures as necessary.
• Reported concerns voiced by patients and their families promptly.
• Alerted team members of any changes or concerns regarding patients' conditions.
• Performed cleaning and disinfection of beds, rooms, and equipment as required, in compliance with THC standards.

Scheduling Coordinator - Gradaworld Security Company - Scarborough, Canada

(2019-02 - 2021-01)

• Established and maintained master security guard schedules for all customer job sites within a designated geographical region.
• Identified appropriately trained and qualified guards for assignments, checking their availability and scheduling their shifts.
• Managed the dispatch of replacement guards for unexpected vacancies effectively.
• Coordinated the dispatch of guards in response to last-minute requests, temporary work from current customers, special events, etc.
• Distributed work schedules to guards and handled inquiries as needed.
• Reviewed and reconciled discrepancies in completed work to ensure accurate guard payroll.
• Responded to and escalated service inquiries from customers, guards, and internal staff when necessary.
• Assisted in scheduling on-site and off-site guard training, along with coordinating replacement guards for affected assignments.
• Documented all information pertaining to guard job performance including absences, vacations, and disciplinary recommendations.
• Collaborated with HR and recruiting teams to identify gaps and areas for improvement regarding existing guard resources.
• Partnered with the Operations team to ensure a seamless scheduling workflow.

Assembler/Machine Operator - AUTOLIV ELECTRONIC Canada - Markham, Canada

(2013-12 - 2026-01)

• Demonstrated a strong commitment to understanding and addressing individual customer needs.
• Conducted product testing to ensure compliance with specifications.
• Processed materials by routing, combing, twisting, wrapping, tying, and attaching wire to terminal points.
• Exhibited superior multitasking capabilities in a dynamic work environment.
• Interpreted blueprints effectively and accurately.
• Utilized strong computer skills with proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Managed both internal and external demand and forecasting requirements efficiently.
• Streamlined operations and production activities to enhance productivity and ensure a smooth production process.
• Implemented cost-saving measures to significantly reduce raw material, labor, and machine utilization costs.
• Coordinated issuing and receiving of materials effectively and liaised with outsourced vendors to maintain workflow.
• Analyzed various reports, including stock reports and vendor reports, to inform decision-making.

CHIEF STEWART - UNION - Markham, Canada

(2013-12 - 2026-01)

• Appointed as the shop steward for Teamsters Union Local 649, advocating for employee rights.
• Attended investigatory interviews and closed-door meetings with employees to ensure fair representation.
• Served as the union representative during shifts, providing support and guidance to colleagues.
• Advised employees regarding their rights and entitlements under union agreements.
• Facilitated the development of employees into autonomous work teams and effective leaders.
• Documented meetings and actively worked to prevent management from employing intimidation tactics.
• Cultivated strong interpersonal and communication skills to foster a collaborative environment.
• Possessed a comprehensive understanding of employee rights and labor laws, ensuring compliance.

Financial Advisor/Customer Service Representative - EASY HOME Finance - Scarborough, Canada

(2011-03 - 2014-04)

• Exhibited exceptional problem-solving skills and a commitment to achieving results promptly and accurately.
• Organized and maintained records, along with copying and faxing loan documents as required.
• Delivered exemplary customer service, consistently providing great experiences for clients.
• Maintained a professional and engaging disposition, thriving in a fast-paced environment.
• Achieved cost and quality targets through effective management.
• Utilized outstanding time management, problem-solving, and negotiation skills to enhance customer satisfaction.
• Demonstrated strong computer skills with proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ensured adherence to standardized work protocols effectively.
• Worked autonomously, prioritized tasks, and managed multiple responsibilities efficiently.
• Provided accurate and timely information to customers, handling incoming and outgoing communications professionally.
• Promoted special offers and facilitated wire money transfers, including marketing our pre-paid credit card options.
• Self-motivated and entrepreneurially spirited, driven to excel in every initiative.
• Goal-oriented with a strong work ethic, constantly seeking to learn and adapt to client needs.
• Fostered relationships that enhance client satisfaction and retention.
• Demonstrated excellent communication and persuasive skills, motivating others to action.
• Engaged in business development and prospecting activities, exhibiting a strong sales orientation.

medical laboratory technician - CML/Lab Care HEALTHCARES - Scarborough

(2010-04 - 2012-04)

• Oversaw the daily handling of incoming and outgoing calls, contributing to effective communication within the laboratory.
• Collected diagnostic samples for clinical assessments and quality assurance from various laboratory specimens.
• Processed blood samples and bacterial cultures for submission to external laboratories for analysis.
• Managed inventory by ordering medicines and supplies necessary for clinical operations.
• Maintained records for controlled substances, ensuring compliance with regulations.
• Verified instrument functionality by routinely checking and calibrating specific laboratory equipment.
• Ensured test procedures were performed according to standard operating procedures, guaranteeing accuracy in results.
• Scheduled sample collection from animals and managed the quarantine of incoming specimens for quality assurance.
• Collected blood samples while following strict guidelines to prevent infection and contamination.
• Conducted health assessments, analgesic management, and provided medical care under supervision.
• Analyzed and reported any discrepancies in specimen findings promptly.
• Implemented waste disposal policies effectively by managing the disposal of hazardous materials in accordance with safety guidelines.
• Reviewed data for precision and repeatability, ensuring high-quality results.

Customer service - Omega Inc. - Scarborough

(2008-04 - 2009-03)

• Achieved establishment productivity objectives through effective time management.
• Resolved issues promptly and efficiently, taking appropriate actions as needed.
• Displayed a strong drive and motivation in a sales environment with unlimited growth opportunities.
• Maintained a professional and engaging demeanor while successfully navigating a fast-paced setting.
• Employed outstanding time management, problem-solving, and negotiation skills to enhance customer experiences.
• Utilized strong computer skills with working knowledge of Microsoft Office (Word, Excel, Outlook).
• Organized assigned tasks efficiently while adhering to tight deadlines.
• Maintained records meticulously through efficient copying and faxing of loan documents.
• Excelled in customer service, delivering exceptional experiences consistently.
• Demonstrated a proven ability to thrive in a demanding, high-volume environment.

Supervisor - Sobeys - Scarborough, Canada

(2006-02 - 2009-02)

• Scheduled daily job assignments for store workers, monitored performance, and ensured compliance with standards.
• Managed optimum stock levels for all products through effective inventory management.
• Conducted periodic accounting and auditing for each section of the store to ensure accuracy.
• Maintained high standards of cleanliness and sanitation throughout the store premises.
• Prepared daily assignments for store workers and tracked status and quality.
• Inspected section-wise work quality and evaluated individual performances comprehensively.
• Communicated any exceptional circumstances to management for prompt resolution.
• Assisted customers with their inquiries and documented feedback for quality assurance.
• Compiled detailed reports on daily business operations to assist management in preparing higher-level reports.

Customer service representatives - Cash4you - Pickering, Canada

(2009-02 - 2011-04)

• Marketed and promoted special offers effectively to potential and existing clients.
• Conducted thorough evaluations of each section of the store daily to assess performance standards.
• Utilized credit interviewing and underwriting skills to approve complex credit products, including mortgages and loans.
• Proactively led revenue generation and sales activities to meet performance targets consistently.
• Established external centers of influence to maximize sales and service outcomes.
• Identified and facilitated referrals to appropriate partners within Retail Wealth, Small Business, and Commercial sectors.
• Achieved sales excellence to enhance client relationships and drive new referrals.
• Resolved issues at the first point of contact whenever possible, ensuring customer satisfaction.
• Balanced and processed daily work following standard compliance, audit policies, and procedures.

Medical Laboratory Assistant/T Technician - Everest College (2009-01 - 2012-01)

College Diploma, Medical Laboratory Technician - Scarborough School of Alternative Studies (2007-02 - 2009-01)