Kaname Hirao

Hospitality professional with experience in café operations, team leadership, specialty coffee, and luxury guest service. Currently an Assistant Manager at Eclipse Coffee Roasters, supporting daily operations, staff training, customer service, and high-volume service.

Assistant Manager / Barista at ECLIPSE COFFEE ROASTERS (2025-06 – Present)

• Support daily café operations and lead the team during high-volume service
• Train and support staff in beverage preparation, customer service, and café workflow
• Prepare espresso-based beverages while maintaining quality and consistency
• Manage customer inquiries and resolve service issues professionally
• Support inventory management, cash handling, and daily operational tasks
• Help maintain efficient communication and teamwork across the café

Barista / Café Assistant at POPPY KAT CAFE (2024-09 – 2025-02)

• Prepared espresso beverages, drinks, and light food in a fast-paced café
• Assisted with menu improvements and beverage development
• Contributed ideas for Instagram content and customer engagement

Marketing Manager / Specialist at COCHI INC. (2022-12 – 2024)

• Managed Instagram and website content with bilingual communication
• Supported digital marketing campaigns, blog writing, and promotional activities
• Coordinated with the CEO and international partners on brand development

Restaurant Receptionist / Secretary at THE RITZ-CARLTON (2018-06 – 2022-03)

• Managed restaurant reservations and guest inquiries in a luxury hospitality environment
• Coordinated seating arrangements, events, and restaurant operations
• Supported business operations by arranging travel and meetings for the director

Associate in Arts – Glendale Community College (2015 – 2017)

– Hawaii Tokai International College (2013 – 2015)

– Tokai University Kofu High School (2010 – 2013)