An IT professional with 4+ years of significant experience in software development & support of software applications. Experience in providing support to Applications, handling any escalation tickets and maintaining SLA’s.
Experience
Acted a point of contact to the various developers and support them with any queries.
Skilled in debugging ansible playbooks issues and ensuring the smooth execution process.
Monitored and maintained Kubernetes clusters using Grafana, improving and optimizing system performance.
Assisted and worked on periodic releases of different applications.
Proactively conducted RCA to identify the issues and implemented solutions to avoid ansible playbook errors.
Helped debugging issues before deployment to production
Education
Post Graduate Certificate in Cyber Security| Centennial CollegeOntario, CANADA |2019-2020
