Technical Support Representative
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Confident Computer and Network Technician with expertise in help desk environments, assisting both employees and customers with various hardware and software related issues and technical issues. seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Kelly Services (Canada), Ltd.
(Sep 2022 - Aug 2023) 1 yr.
Position 1 - Apple Technical Support Representative
•Supporting calls, chats, emails, and other communication from users with inquiries regarding software programming, connectivity, Billing, and similar concerns.
Position 2 - Apple IOS/iPadOS Advisor (MSS+)
•Promoted to MSS+ Technical Support within Kelly Services in recognition of consistently exceeding performance metrics and demonstrating advanced technical expertise.
•Identifying, investigating, and resolving users' problems with IOS, iPadOS, watchOS and mac OSsoftware and hardware.
•iCloud Setup & Troubleshooting
Position 3 - Apple Pay/Cash Advisor (Apple Pay)
•Promoted to Apple Pay/Cash Technical Support within Kelly Services in recognition of consistent excellence in customer service, advanced technical proficiency, and exceptional problem-solving skills.
•Handling issues with Apple pay, Apple wallet, Apple Cash and Apple Card (Digital/Physical).
Gatestone & Co. Inc. (Nov 2023 – Present),
•Provided expert technical support to customers experiencing issues with Shaw WiFi, cable TV and Shaw webmail services.
•Proficient in utilizing diagnostic tools and resources to identify and address customer concerns.
•Effectively communicated product features and benefits to customers, enhancing their overall experience.
-Have the skills to plan, administer, configure and maintain individual and networked computer systems.
-Practiced to Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures.
