SMB Account Manager - Bus.com - Montréal, QC
(2021-04)
- Manage and grow a portfolio of SMB accounts through strategic relationship building and proactive outbound sales efforts.
- Identify and develop new revenue opportunities via referrals and expansion within existing accounts.
- Collaborate closely with Operations and Procurement teams to ensure seamless execution, customer satisfaction, and retention.
- Develop creative solutions to address client challenges, from internal process blockers to industry-wide disruptions.
- Maintain accurate and detailed client records within Salesforce to support standardized sales processes and repeat business.
- Generate leads and nurture long-term partnerships with an active, repeat customer base.
Corporate Travel Consultant (VIP Accounts) - Vision Travel Solutions - Montréal, QC
(2015-10 - 2020-10)
- Provided dedicated corporate travel services for VIP clients, ensuring personalized, end-to-end travel management.
- Delivered high-touch service for complex domestic and international itineraries while maintaining strict policy compliance.
- Built trusted relationships through responsiveness, discretion, and attention to detail.
Corporate Travel Consultant - Merit Travel Group - Toronto, ON
(2012-10 - 2015-10)
- Managed a dedicated corporate travel account for Deloitte & Touche.
- Utilized Amadeus GDS to arrange air, hotel, and car rental reservations.
- Supported corporate travel policy development, enforcement, and pre-trip approval processes.
- Responded to pricing and itinerary requests for domestic and international travel using automated systems.
- Monitored GDS queues daily to maintain quality control and service standards.
- Ensured timely, professional communication via phone and email.
Inside Sales / Customer Service - Wolverine World Wide - Saint-Laurent, QC
(2011 - 2012)
- Managed client accounts, including order entry, inbound inquiries, and follow-up with transportation and distribution teams.
- Supported sales initiatives through promotional outbound calls.
- Prepared customized Excel reports and spreadsheets for key customers.
Travel Sales Consultant - Carlson Marketing Group - Montréal, QC
(2007 - 2011)
- Serviced national travel inquiries for TD Visa cardholders and employees.
- Provided leisure and destination travel planning, accommodations, and reservations.
- Trained new employees to meet corporate service standards.
- Negotiated supplier and consolidator fares using Sabre GDS.
Loyalty & Travel Counselor - HRG North America - Montréal, QC
(2006 - 2007)
- Delivered corporate travel services for Scotia Bank Travel Rewards clients.
- Coordinated domestic and international travel while ensuring compliance with corporate travel policies.
- Recommended cost-effective and time-efficient travel solutions.
- Maintained up-to-date knowledge of industry promotions, products, and standards.
Cruise Sales Consultant - CruiseShipCenters - Montréal, QC
(2006 - 2007)
- Provided consultative cruise sales and customized travel recommendations.
- Managed internal and external travel inquiries and client follow-up.
- Utilized Cruise Desk systems to deliver competitive pricing and availability.
Front Office Supervisor / Agent - Fairmont Queen Elizabeth - Montréal, QC
(1988 - 2002)
- Supervised and scheduled front desk staff while delivering exceptional guest service.
- Managed check-in/check-out processes, cash balancing, billing, and PMS inventory.
- Acted as liaison between front desk, housekeeping, and other departments.
- Handled guest concerns and complaints with professionalism and accountability.
- Trained front desk employees and supported daily operations across multiple roles, including Reservations, Accounts Receivable, Concierge, and Sales Coordination.
