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Karina Serrano

Karina Serrano

IT Project Manager

Talent
North Toronto, OntarioMember since August 3, 2023
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About

IT Project manager with Scrum Master Certification and 7+ years of experience coordinating several Cloud-Based and On-site technological projects utilizing agile and waterfall methodology implementation. Resourceful, tech-savvy approach with solid experience in handling complex software development projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.

Excellence mentoring skills in activities such as guiding and training the team to do exceptionally well in all company processes. Expertise in adopting a creative and analytical approach to operations to continuously enhance procedures. Capability to recognize or predict issues and provide solutions.

Skills

  • Jira | Confluence | Azure
  • MS Project
  • Scrum | Waterfall
  • Adaptability
  • Teamwork
  • Strong communication and written skills
  • Leadership
  • Problem Solving and challenges
  • Organization
  • Negotiation
  • Technical Knowledge
  • Attention to detail and analytical mindset
  • Microsoft Office | Word | PPT | Excel
  • Risk Management

Experience

Senior IT Project Manager - PersonalSoft 

Organize and coordinate different types of technology projects and equipment using an agile and waterfall methodology. Facilitate customer-oriented meetings, understanding their needs and proposing aligned plans to meet their demands.

Selected Accomplishments

  • Control the budget of clients' projects by optimizing execution times by 15% and negotiating with clients.
  • Handled more than 4 projects at the time, and achieved scope on each of them.
  • Achieved the Wingo airlines customer portal upgrade and technical migration project to unify portals and customer experience, improving application performance.
  • Continuous development of technical knowledge.
  • Built 2+ projects from inception to turn them into structured and implemented projects
  • Supervised more than 4 teams with different roles and turned them into self-managed teams.

Education

Bachelor of Science - BS - Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'

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