Karishma Vohora

Detail-oriented and results-driven Accounting and Administrative professional with 2+ years of experience in accounts receivable, financial reporting, and property administration, combined with a strong background in customer service and data management. Proficient in Yardi ERP, and Microsoft Excel, with hands-on experience in journal entries, bank reconciliation, rent rolls, billing, and record-keeping. Demonstrated ability to manage high-volume transactions, maintain data accuracy, and support month-end processes in fast-paced environments.

Recognized for strong organizational skills, attention to detail, and stakeholder communication, with the ability to coordinate across teams and improve reporting accuracy, turnaround times, and operational efficiency.

Customer Service Representative (CSR) - Alpha One Appliance - Toronto, ON

(2025-04)

• Respond to customer inquiries regarding appliance services, scheduling, and product support
• Coordinate service appointments and maintain accurate customer records
• Handle phone calls, emails, and customer concerns in a professional manner
• Assist customers with troubleshooting, service updates, and warranty-related inquiries
• Order appliance parts and track shipments to ensure timely service completion
• Process invoices, payments, and service requests efficiently
• Collaborate with technicians and team members to ensure customer satisfaction

Team Member - Tim Hortons - Stouffville, ON

(2022-10 - 2024-02)

• Delivered high-volume customer service in a fast-paced environment, serving 100+ customers per shift, ensuring accuracy in order processing, transaction handling, and service delivery timelines.
• Processed cash, debit, and credit transactions, performed cash reconciliation and end-of-day balancing, ensuring transaction accuracy, financial accountability, and compliance with internal controls.
• Promoted products and upsold combo options, contributing to daily sales targets, revenue growth, and operational performance metrics.
• Resolved customer concerns and service issues promptly, improving customer satisfaction, response time, and service efficiency, while supporting team coordination and smooth store operations.

Accounting Administrator - DEL Management Solutions Inc. - Toronto, ON

(2021-07 - 2022-10)

• Processed and posted journal entries and maintained the general ledger for a multi-unit residential portfolio, supporting month-end close and ensuring timely financial reporting within strict reporting deadlines.
• Managed full-cycle accounts receivable (AR), including rent collection, arrears tracking, and aging analysis across 100+ tenant accounts, reducing overdue balances through consistent follow-ups and accurate reconciliation with trial balances.
• Prepared monthly rent rolls, tenant statements, and AR aging reports using Yardi ERP, improving report accuracy and enabling property managers to make informed decisions on collections and tenant accounts.
• Performed bank reconciliations for multiple accounts, identifying and resolving discrepancies, strengthening internal controls, and maintaining clean, audit-ready financial records.
• Administered tenant account setup, PAP processing, refunds, and LTB documentation (N4/N2), ensuring regulatory compliance, reducing processing backlogs, and improving tenant account resolution turnaround times.

Customer Service Representative (Part-Time) - U-Haul Moving & Storage - Scarborough, ON

(2018-01 - 2023-10)

• Managed 50–80+ inbound and outbound calls daily related to reservations, billing inquiries, and service coordination, supporting order processing, scheduling, and logistics operations, while consistently meeting response time targets (2–3 minutes).
• Maintained and updated 100+ customer and transaction records weekly in internal systems, ensuring data accuracy, reporting integrity, and real-time information tracking for operations and inventory availability.
• Coordinated equipment reservations, inventory availability, and service scheduling across multiple locations, supporting logistics planning, resource allocation, and on-time service delivery.
• Resolved customer disputes, billing discrepancies, and service issues within 24-hour timelines, improving issue resolution turnaround, while contributing to customer retention and operational efficiency through effective cross-functional communication.

Diploma - Business Accounting - Durham College (2017-09 - 2019-08) Oshawa, ON, Canada

Bachelor of Commerce - Commerce - Shree P.M. Patel College, Sardar Patel University (2012-06 - 2015-04) Gujarat, India