Karolina Besana

International Development Studies student at the University of Guelph, pursuing a Bachelor of Arts with a minor in French, offering a strong foundation in multilingual communication and cultural awareness. Proficient in English and French and complemented by hands-on experience in customer service, event coordination, and client relations within diverse, fast-paced environments. Demonstrated leadership and service roles have honed exceptional interpersonal, organizational, and problem-solving skills.

Seeking opportunity to leverage these skills in international development, public service, nonprofit, or research settings to foster meaningful community engagement and drive impactful change.

Server at Stacked Pancake House (2026-01 – Present)

• Provide exceptional customer service in a fast-paced restaurant environment.
• Communicate effectively with customers and team members to ensure efficient service.
• Manage multiple dining room priorities while maintaining attention to detail and professionalism.
• Resolve customer concerns and contribute to a positive guest experience.

Server Support at Cucci Ristorante (2025-02 – 2025-12)

• Assisted service staff in delivering high-quality customer experiences.
• Maintained dining areas and ensured operational readiness during busy service periods.
• Collaborated with team members to support efficient restaurant operations.

Server at Bronte Boathouse (2025-05 – 2025-09)

• Delivered professional customer service to a diverse clientele.
• Managed opening and closing responsibilities and maintained operational standards.
• Demonstrated strong communication and multitasking skills during high-volume service periods.

Head Host, Events Assistant, Expo, and Server Assistant at Ce Soir Brasserie (2023-08 – 2025-01)

• Coordinated communication between front-of-house staff, kitchen teams, management, and clients.
• Assisted with event planning and execution using TripleSeat and Canva.
• Responded to client inquiries regarding event spaces, bookings, and logistics.
• Prepared customized event materials and supported event setup and delivery.
• Directed support staff during service and helped maintain smooth operations.
• Developed strong leadership, organizational, and problem-solving skills in a dynamic environment.

Server assistant at Olive Press (2021 – 2023)

• Served food in dining room and takeout orders.
• Interacted with customers in person and over the phone, as well as taking online orders, developing a base for strong customer service skills.
• Managed takeout orders and table bussing.

Photography Assistant at EB Photography (2019 – 2023)

• Assisted with wedding, engagement, and family photography sessions.
• Managed equipment setup, maintenance, and lighting.
• Interacted professionally with clients and contributed to successful event execution.

Bachelor of Arts in International Development Studies – University of Guelph (2024)

Ontario Secondary School Diploma – Garth Webb Secondary School (2024)