Karthik Kujala

More than 11 + years of experience in the design, development, implementation, testing and maintenance of complex Software and Database applications.

Experience in PowerApps applications & BI development using the Microsoft Power Platform in addition to experience in design, development and implementation of web - based applications and the exposure to enterprise level applications gained through work for state government departments in Texas, USA.

Experience in all the phases of System Development Life Cycle (SDLC) such as strategy and analyzing, designing, building (coding), testing and documentation of software products. Worked extensively with Iterative Agile Methodologies, Waterfall methodologies and Test-Driven Development. Expertise in developing applications using Power Pages (formerly Power Portals), PowerApps, canvas, model driven app, Common Data Service CDS, SQL, Forms, SharePoint online, Dynamics 365 CRM, Azure, C#, ASP.Net, Web Services.

Experience in .Net Technologies like ASP.Net, C#.Net, VB.Net, Win Forms, ADO.Net, WCF, MVC, Entity Framework, Web Services, AJAX, SOAP, LINQ, Test Driven Development and XML.

Experience in developing complex applications on Microsoft Dynamics 365 CRM platform with customization of entities, sitemap writing client-side JavaScript.

Experience in Full cycle implementations and upgradations in Dynamics CRM 2011, 2013, 2015, 2016 and 365.

Experience with Silverlight web resources to access Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online data.

Experience in configuring several security policies on various entities in the system to manage and implement appropriate access controls in MS Dynamics CRM 2015 using XRM Toolbox.

Experience in Design, develop, and implement custom Power Apps Component Framework (PCF) controls for model-driven and canvas applications to enhance user interface and data interaction. Understanding of the Dynamics 365 platform (with focus on the Customer Engagement modules like Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Operations). Solid understanding of newly introduced features in .NET 4.5/4.0/3.5/3.0 like WCF (Windows Communication Foundation) and LINQ (Language Integrated Query Language) and Restful services.

Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with another web/windows application. Good knowledge of Out-of-the-Box (OOB) functionality of MS Dynamics CRM in Sales, marketing and service module. Expertise in Developing and Deploying Plug - in, Custom Workflow Activities in CRM to meet Business Process flow requirements, Including Sales, Marketing and Customer Services using CRM and SDK and C#.NET.

Experience in Implementing and managing Microsoft Copilot within Dynamics 365 CE to drive AI-powered productivity through natural language queries, intelligent automation, and actionable business insights across Sales, Customer Service, and other CRM modules. Worked on various

MS Dynamics CRM Consultant - Fastpace Technologies - Toronto, CA

(2026-06)

• Developed and customized Microsoft Dynamics 365 Customer Engagement (CE) applications for Call Center (CEC) and Franchise Development (FranDev) to streamline business processes and improve operational efficiency.
• Designed, developed and maintained Power Automate cloud flows to automate business operations involving Leads, Opportunities, Contacts, Accounts and Inquiry Services.
• Collaborated with cross-functional teams and business stakeholders to deliver Dynamics 365 enhancements, process improvements and production support within project timelines.
• Implemented JavaScript customizations, business rules and form-level validations to enhance user experience, automate field population and control field visibility based on business requirements.
• Customized Dynamics 365 Sales and Customer Service modules to support Lead qualification, Opportunity management, Contact relationships and customer inquiry processes.
• Developed and enhanced Power Automate workflows for Opportunity approval processes, automated email notifications, record updates and business process automation.
• Investigated and resolved Power Automate execution failures involving asynchronous processing, null values, JSON schema validation, Dataverse connector errors and email notification issues.
• Enhanced the Opportunity Submit for Review workflow by consolidating dependent Power Automate processes to eliminate execution timing issues and improve reliability.
• Worked with Dynamics 365 Business Process Flows (BPF), classic workflows and custom workflow activities to automate business processes and resolve application issues.
• Utilized Dataverse Web API, FetchXML and XrmToolBox to retrieve and analyze CRM data, investigate record relationships and troubleshoot application issues.
• Analyzed existing Dynamics 365 plugins and custom workflow activities to identify root causes of business process failures and recommend technical improvements.
• Configured and maintained Dataverse security roles, user settings and application permissions to support secure access and email notification functionality.
• Worked with Microsoft Dynamics 365 solutions to manage application customizations, workflows, business rules and dependencies across Development, QA and Production environments.
• Supported integrations between Dynamics 365 CRM and external applications, including Zapier, Five9, Customer Insights and other enterprise systems.
• Participated in technical design discussions, code reviews and solution walkthroughs to validate proposed enhancements and ensure alignment with business requirements.
• Performed unit testing, regression testing, defect resolution and UAT support to validate CRM customizations and Power Automate workflows before deployment.
• Coordinated solution deployments and environment configuration changes across Development, QA and Production while validating dependencies and post-deployment functionality.
• Investigated and resolved production incidents and application defects by analyzing Power Automate run histories, Dataverse audit logs, workflow execution details and CRM configurations.

Vanguard - Charlotte, NC