Kate Armani

Compassionate and client-centered Social Service professional with a Diploma in Social Work and a Master's degree in Global Mission & Intercultural Studies. Experienced in supporting newcomers, youth, families, and vulnerable individuals through case management, advocacy, community outreach, resource navigation, and culturally responsive support. Skilled in conducting client needs assessments, developing individualized support plans, facilitating support groups, and connecting clients with health, settlement, housing, education, employment, and community resources.

Recognized for building trusting relationships, maintaining confidentiality, and collaborating effectively with multidisciplinary teams. Fluent in English and Farsi with a strong commitment to trauma-informed, strengths-based, and inclusive service delivery.

Customer Service Representative - ICCS - Toronto

(2025-01)

• Provide front-line client support using empathy, active listening, and culturally responsive communication.
• Assess client concerns and connect individuals with appropriate internal departments and community resources.
• Support clients experiencing barriers to accessing services through advocacy, problem solving, and follow-up.
• Maintain accurate electronic client records while ensuring confidentiality.
• Resolve complex client concerns using conflict resolution and de-escalation techniques.
• Collaborate with colleagues to improve client outcomes and service delivery.

Farsi-Speaking Community Leader (Volunteer) - Bayview Glen Church - Toronto

(2024-01)

• Provide client-centered emotional, social, and practical support to newcomer families, seniors, youth, refugees, and vulnerable individuals.
• Conduct informal clients needs assessments to identify barriers related to housing, food security, employment, healthcare, education, settlement, and social integration.
• Develop individualized support strategies and connect clients with appropriate community agencies and social services.
• Advocate for clients experiencing financial hardship, family conflict, isolation, grief, and settlement challenges.
• Facilitate culturally responsive support groups, educational workshops, mentoring sessions, and community engagement activities.
• Assist individuals in accessing community resources, government programs, healthcare providers, counseling services, food banks, ESL programs, and financial assistance.
• Collaborate with church leadership, volunteers, and community organizations to coordinate support services.
• Build trusting relationships while maintaining confidentiality and professional boundaries.
• Support families through active listening, encouragement, crisis response, and ongoing follow-up.

English Conversation Circle Facilitator (Volunteer) - Catholic Community Services of York Region

• Facilitate weekly English conversation groups promoting social inclusion and community integration.
• Build trusting relationships with newcomers from diverse cultural backgrounds.
• Identify participant needs and connect individuals with settlement, employment, healthcare, housing, and community resources.
• Encourage peer support, confidence building, and life-skills development.
• Foster welcoming and inclusive learning environments through culturally responsive facilitation.
• Collaborate with CCSYR staff and volunteers to improve participant engagement.

Immigration Consultant - Toronto, Canada

• Conducted comprehensive client interviews and needs assessments.
• Assisted families in navigating complex immigration and settlement systems.
• Prepared individualized documentation and maintained confidential client records.
• Advocated for clients with government agencies.
• Guided clients through stressful life transitions with empathy and professionalism.

Master of Theological Studies - Global Mission & Intercultural Studies - Tyndale Seminary

Diploma - Social Work Program - Fanni Hefei Institute

Bachelor's Degree - International Business Administration

Diploma - Medical Aesthetician